offerings utility-telecom-modernization 
TechSee
APRIL 4, 2023
The top three homebuilders in the US are currently invested in and utilizing visual assistance technology from TechSee every day. Visual guidance from telecom and device specialists is often necessary to advise a service technician remotely. The number one reason for this is because it saves them and their customers time.
Comm100
AUGUST 8, 2022
Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. Compared to the pre-defined responses of a keyword chatbot, chatbots utilizing machine learning provide more accurate responses based on real-world feedback.
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West Monroe
JANUARY 23, 2022
An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts.
TechSee
APRIL 17, 2022
” The Modern Call Center Customer Journey. While some organizations may assume that warm transfers will negatively affect productivity, companies that utilize this technique generally find the opposite is true. For example, a major telecom organization uses the EVE computer vision AI platform as part of their self service flow.
Kayako
MARCH 21, 2022
ECommerce is growing like wildfire, offering exciting business insights via analytics and data. Another survey showed that after a negative customer service experience, 73% of customers in the telecom space shared negative opinions about the company via word-of-mouth, and 22% of them also shared their experience on social media.
CSM Magazine
DECEMBER 13, 2022
Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre. Encoded has experience of managing large scale, successful migrations from multiple legacy payment systems to modern secure payment technologies.
CSM Magazine
JANUARY 22, 2020
Under the new agreement, the two companies bring together industry-leading voice services from Teliax with a full set of customer experience offerings, including omnichannel contact center, knowledge management, and intelligent process automation services, provided by the QuandaGo Connected Experience Platform. ” About QuandaGo. .
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