perspectives point-of-view why-the-technology-leadership-gap-matters-to-you 
West Monroe
OCTOBER 19, 2023
Most manufacturers view themselves in the middle in terms of digital maturity. Most manufacturers view themselves in the middle in terms of digital maturity. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Expectations for return on investments are high.
Integrity Solutions
MARCH 4, 2019
Leadership? We live in a world where one bad customer experience can be shared and amplified with hundreds or thousands of people almost immediately, quickly costing you current and future business. But technology is only part of the solution. Customer Service? Client Relationship Managers? Product Development?
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ProProfs Chat
JANUARY 7, 2020
You can have a great product and a very talented staff. But if you are a proactive company, you will keep asking the questions, “ What is good customer service? ”. Therefore, to prevent the relationship from stagnating, you have to be constantly looking out for newer and innovative opportunities for experience enhancement. .
Circular Edge
MAY 2, 2022
We recently sat down with three finance chiefs in three distinct industries to get their perspective on what it takes to succeed today. Despite their varied backgrounds and experiences, Cook, Schutz and Thomas landed on many of the same themes and raised similar points. Our Sources.
CX Journey
DECEMBER 8, 2015
Throughout the years, Annette has championed the importance of customer journey mapping and executing across key touch points to delight customers. I’m honored to provide a guest blog, in keeping with her thought leadership on these important topics. Today I'm pleased to share a guest post by Joseph Michelli.
Kustomer
JUNE 17, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Listen to the podcast below to discover how Laurent and his team at Azure use customer-centric strategies to create the best experience.
Qualtrics
APRIL 14, 2021
I don’t have a heartwarming tale about why I became a doctor,” he said. “I Originally wanting to be a neurologist, an experience during his time at the Medical College of Georgia changed his view on what was important. “I Why patient care should be part of analytical work. An unconventional path to medicine.
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