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Customer service trends for 2021: Top analyst predictions

TechSee

Backed by insights and perspectives following a year of crisis, analyst firms will play a significant post-pandemic role in helping service organizations to navigate the new reality. The coronavirus pandemic has highlighted the need to take into consideration the customers’ state of mind.

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Subscription market growth: Lessons for the B2B SaaS provider

West Monroe

West Monroe recently released a survey on The State of Subscription Services Spending. That report showed some significant and consistent trends in the world of consumer subscription services spending. The State of Subscription Services Spending. It also found that the subscriptions that are top of mind are regularly changing.

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Subscription market growth: Lessons for the B2B SaaS provider

West Monroe

West Monroe recently released a survey on The State of Subscription Services Spending. That report showed some significant and consistent trends in the world of consumer subscription services spending. The State of Subscription Services Spending. It also found that the subscriptions that are top of mind are regularly changing.

B2B 40
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5 Tips on AI-Powered Phone Lines

Call Experts

AI-powered solutions offer cost savings, call efficiency, and real-time reporting. According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Optimize your solutions with real-time reporting to streamline your operations. . Data matters.

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Call Experts Named as a Top Third-Party Verification Company by Clutch.co

Call Experts

With a call volume of about 100 calls a day, the Administration Director stated that "they do exactly what I need and meet all times and goals.". With a call volume of about 100 calls a day, the Administration Director stated that "they do exactly what I need and meet all times and goals.". Located in the heart of Washington, D.C.,

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How CX Thinking Will Help Us Prepare for the Next Pandemic

Storyminers

We’re set up to work on a state-by-state basis. These are challenging times we’re living in—living through might better capture what we’re going through globally. Not only are the people feeling the strain, so are the systems we have designed to support us. What problems do you think this has highlighted? We need a reboot.

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A look inside the process: How to ‘shift left” security and compliance in financial services

West Monroe

Financial services companies—from global banks to emerging fintechs—face significant pressure from all sides when it comes to their digital products and experiences. C-suite and product leaders demand accelerated speed to market, high quality, and differentiated products and releases. The result?