CX Workout - Ideas Blog

JUNE 11, 2018

One of our clients was facing a different dilemma: All the evidence about what they needed to do to deliver a more competitive, industry-leading solution was brilliantly clear. The framework of innovation for what could be a potential game changer was right in front of them. This takes us to the crux of the matter. What’s the headline?

2017 40

2017 Technology Innovation Books 40

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. What can a customer success platform add to its offering? JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

ViiBE Blog

JUNE 15, 2023

Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. It grants agents the ability to view the customer’s screen while maintaining restrictions from accessing other applications on their computer or tablet.

E-support 52

E-support E Commerce 2021 2023 52

Beyond Philosophy

JULY 4, 2016

Discussion of the myriad and varied ramifications of Digital Transformation is, seemingly, everywhere (and unavoidable). I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Let’s begin there.

Banking 90

Banking Retail Brands Customer Centricity 90

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Pressure is mounting to invest or be left behind.

2022 40

2022 B2B Chief Customer Officer Financial 40

Grade.us

JUNE 17, 2019

There are hundreds of them, all generated over a career in digital marketing that's spanned nearly two decades. On Starting a Digital Marketing Agency Focused on Content Marketing in the 2000s. How did you go from that to digital marketing? I started learning search and digital marketing from the early days back then.

Banking 39

Banking Magazine Books 2007 39

Qualtrics

FEBRUARY 26, 2019

But this approach is about more than just your financial bottom line, it can improve nearly every facet of your business, especially the Customer Experience. As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty.

Customer Experience 37

Customer Experience Books B2C B2B 37

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. Major Takeaways: Always be proactive and not reactive.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52