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How Tricentis Uses AI for Customer Success and Support

Gainsight

In a recent webinar, Strategic CX in Action: How Tricentis Leverages AI for Customer Success and Support Alignment , Somya Kapoor, CEO and Co-founder, TheLoops, and Genady Rashkovan, VP of Global Support, Tricentis, discussed the role of AI in transforming Customer Support and Success. Let’s dive in!

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3 Trends in CX, High-Impact Customers and PeopleMetrics Update

PeopleMetrics

As we enter our 22 nd year at PeopleMetrics, I thought it was time for an update on where we are, where we are going as a company and my perspective on the CX industry. But first, a quick perspective on the CX industry. Think of it as having your best customers at your beck and call to provide their perspective on key strategic issues.

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What is Inbound Lead Generation? A Complete Guide

SurveySparrow

We’ll look into what inbound lead generation is, its types, benefits, strategies to get leads effectively, and a step-by-step guide on the process! The goal is to get these people to show interest. This is where strategic calls to action come into play. This is because of their mastery in inbound lead generation.

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How Live Chat Helps You Shape Customer Journey

ProProfs Chat

Visitor monitoring window will give operators two perspectives to base a conversation with the customers: Is the visitor a potential lead for the business? While not all customers may respond to a proactive chat message, some may show the willingness to get an answer for their ongoing dilemma. Answer their questions.

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The future of the IP legal profession: new strategies, new technologies

Clarivate

The business world is experiencing rapid, profound and unprecedented change—from the “great retirement” of the baby boom generation to the impact of artificial intelligence (AI). Listen to the full panel discussion using the on-demand webinar link here. You can access it here.

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Change on the horizon: The evolving IP legal profession

Clarivate

The growth of artificial intelligence (AI) is forecasted to cause even greater changes. What is the current state of AI in IP? According to Forbes , AI is projected to see an annual growth rate of 37.3% from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. Customer needs are evolving.

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Talkdesk CX Tour London: Preview with Martin Hill-Wilson

Talkdesk

I asked Martin if we could get together today and just have a conversation about some differences that we’re seeing in the US and the UK, a little bit about him and the work that he’s up to, and what you can expect from the CX Tour in London, on June 6th. We were involved in building our own little contact center practice.