C Space

MARCH 20, 2019

He leads our automotive practice known as auto+, focused on supporting our automotive, mobility, energy, retail and insurance clients navigate the changing automotive landscape, all from the customers’ perspective. This represents a growth in new electric car sales of 54% compared with 2016. Tumbleweed and everything.

Apparel 45

Apparel Automotive Hotels Hospitality 45

Horizon CX

AUGUST 13, 2018

In the world of customer experience, a smile can certainly be detected even when the customer isn’t present—especially over the phone—and lack thereof can lead to poor customer experiences that can often compound themselves and lose business in the process.

Presentation 40

Presentation Magazine Events 2016 40

Beyond Philosophy

FEBRUARY 17, 2022

Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. For example, the US Bureau of Labor and Statistics published in 2016 that only 50 percent of businesses were still going in their 6th year. Many years ago, I decided to be a conference speaker on Customer Experience.

2002 88

2002 White Paper Consulting Books 88

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Retently

NOVEMBER 21, 2018

Do you know how many customers talk about your brand to others in a positive light? Simply put, advocacy marketing is getting existing customers to share their positive experience with your company to other people. It prompts the most enthusiastic customers to amplify the voice of your brand and thus bring in more business.

Marketing 120

Marketing Social Media Events Net Promoter Score 120

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. What Is Customer Service Software?

2022 98

2022 Customer Service E Commerce E-support 98

Kayako

MAY 12, 2016

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Much like the early days of B2B “inbound” marketing, customer support didn’t really exist ten years ago.

Blog 51

Blog Call Center Events Customers 51

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. We make it a priority to respond to our customers as quickly as possible. Sasha Tenodi. Wendy Glavin.

2016 111

2016 2017 Customer Experience Social Media 111