the-9-best-ways-to-win-back-an-upset-customer 
Steve DiGioia
OCTOBER 8, 2018
As an experienced hospitality professional, I just had to speak with this couple and find a way to turn their experience around and rekindle their loyalty to our company. As an experienced hospitality professional, I just had to speak with this couple and find a way to turn their experience around and rekindle their loyalty to our company.
CSM Magazine
MAY 26, 2020
Steve DiGioia reveals his best strategies for winning back upset customers. As an experienced hospitality professional, I just had to speak with this couple and find a way to turn their experience around and rekindle their loyalty to our company. My mission was to win back an upset customer.
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Steve DiGioia
MARCH 9, 2020
It’s a tried and true method to improve your customer service. What changes have you made to determine if “your way” is best versus what your competition is doing? Example : A restaurant determines that a specific dish should take 9 minutes from the time-of-order to the plate being served tableside. Good question.
SurveySensum
FEBRUARY 6, 2024
Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Now, you might wonder, “How can cancellation surveys save your customers from leaving?”
Beyond Philosophy
MARCH 26, 2020
In times of trouble, it is best to start a dialog with your customers. Communicating with your customers will not reduce the global uncertainty around the health crisis. Be open and honest with your customers. It is best to have a sincere tone that is authentic, empathetic, and, perhaps most importantly, confident.
GetFeedback
FEBRUARY 7, 2020
The focus on customer experience isn’t going anywhere. In fact, we’d argue that superb customer experience is no longer just a “nice to have”; it’s a necessity for any business that wants to flourish in the coming years. . Whichever product did the job better, would win. . Crafting a great customer experience.
Up Your Service
JANUARY 7, 2018
Your Service, we help you assess your current activities, select areas for improvement, and develop a plan to deliver early quick-wins and longer-term sustainable results. Service Communications inform and educate everyone with relevant information and objectives, timely customer feedback, and uplifting service stories.
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