Help Scout

JUNE 22, 2021

There’s a little something in the following chapters for everyone — whether you’re new and just trying to chart the way for your team or have been doing it for years. Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. The ROI of great customer service.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128

Kustomer

AUGUST 23, 2021

At the height of COVID-19, e-commerce saw 10 years of growth in just 90 days, with a whopping 84% of consumers moving their shopping online. We know that CX has become a top differentiator online , and brands that invest in a better customer experience are seeing the greatest returns. And you need to do it at scale.

Interaction 98

Interaction Brands E Commerce E-support 98

Kustomer

OCTOBER 4, 2021

What better way to do it than to implement artificial intelligence? The customer experience at its finest happens when a customer feels listened to, taken care of, and treated as a human rather than a number. After listening to the experts, you’ll come to find that implementing AI isn’t as difficult as you might think.

Contact Center 105

Contact Center Omnichannel Consumers Article 105

Pointillist

SEPTEMBER 26, 2018

To take your customer experience measurement program to a level where it starts producing actionable results, you need to measure the right things within the context of the customer journey, and make use of those customer experience metrics in the best way possible so your company can benefit from the insights.

Metrics 65

Metrics Net Promoter Score Customer Experience NPS 65

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Learn how Ed has adapted to new consumer needs by listening to the podcast below. Tips for Relating With The Customer.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

ProProfs Chat

MAY 1, 2020

To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end. Test their knowledge with online quizzes. Watch & Learn: How to Create an Online Training Course. Watch & Learn: How to Create an Online Training Course.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

Comm100

APRIL 25, 2018

While a few types of customer service scenarios can be driven by exceptional service (such as a traveler patronizing a specific hotel based on the personalized care he received on his last visit), in the majority of the cases, customers will remain loyal to your brand for three reasons: Value. Quality of product/service, and.

Call Center 40

Call Center Loyalty Definition Telecommunications 40

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more. Supporting customers across all these channels isn’t always an easy feat, but there are tools that can solve the problem.

Omnichannel 94

Omnichannel Customer Service Social Media Healthcare 94

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding. All the leaders were asked the same two questions : 1.

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Russel Lolacher

MAY 8, 2022

Looking back at Neil’s background, what are the things that my little 21 year old self was like he used to work at Lavalife? I remember, like it was my first online dating profile. But Neil, my little 21 year old self was like, Oh, well, I remember that. Connect with Neal on his platforms: Twitter. PLAY AND SUBSCRIBE.

Leadership 52

Leadership Culture Employee Experience Insurance 52

SurveySensum

APRIL 7, 2023

With the rise of social media and online reviews, customers have more ways than ever to voice their opinions and influence others. A customer-centric approach is a strategic way of doing business that puts the customer at the center of everything you do. What does it mean to be customer-centric?

Customer Centricity 52

Customer Centricity Culture Net Promoter Score NPS 52