TechSee

MARCH 11, 2024

These solution providers use a blend of technologies, including Large Language Models , vector embeddings, fine-tuning, and more, to artificially mimic human interactions. Conversational AI leverages advances like Large Language Models to understand and respond to a wide range of user inputs.

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Thematic

JUNE 28, 2023

Large Language Models (LLMs) are set to revolutionize the way customers engage with technology and receive personalized services. If you work in customer experience (CX), then hold on to your hat - in this article I’ll explore how LLMs can make a radical difference in your work. Here are the answers: 1.

Customer Experience 62

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Thematic

DECEMBER 18, 2023

We talked about how to use ChatGPT to analyze a dataset of feedback comments, how it can help and what to watch out for. Let's delve into what Nathan and Rob discussed: First, what are we talking about when we say ‘OpenAI’? OpenAI has become a catch-all term for new generative AI models and approaches.

Feedback 62

Feedback Insights Demo Books 62

Thematic

DECEMBER 18, 2023

We talked about how to use ChatGPT to analyze a dataset of feedback comments, how it can help and what to watch out for. Let's delve into what Nathan and Rob discussed: First, what are we talking about when we say ‘OpenAI’? OpenAI has become a catch-all term for new generative AI models and approaches.

Feedback 62

Feedback Insights Demo Books 62

CSM Magazine

DECEMBER 6, 2023

GenAI, powered by sophisticated natural language processing (NLP) and machine learning algorithms, holds the potential to automate tasks, provide insights, and enhance decision-making processes for customer service professionals and beyond. Boosting the result’s relevance requires last-mile fine-tuning of the LLM.

2024 59

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Thematic

DECEMBER 10, 2023

We’ll also have a look at what QDA means in the business context and how to turn it into a high-powered tool for CX and product teams. Suddenly, you’ve got the opportunity to reach a comprehensive understanding of just what your products mean on the social landscape.

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Social Media Feedback Insights Culture 62

CSM Magazine

MARCH 27, 2023

So, what exactly is Copilot? The tool would leverage the power of Microsoft’s language understanding technology and machine learning algorithms to understand the context of customer inquiries and then provide agents with relevant information to help them resolve issues quickly and efficiently.

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ChurnZero

NOVEMBER 30, 2023

Yet when OpenAI, the company behind ChatGPT, released its large language model (LLM) to the public, the tone changed. Technology simply isn’t capable of fulfilling our innate need for human interaction. “A big part of what people do is build trust and develop long-term partnerships with our customers,” said Maranda.

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Thematic

SEPTEMBER 6, 2023

Scale analysis : AI can handle large quantities of feedback effortlessly. For example, how do you know if you can trust what the data is telling you ? Not only that, Thematic offers you the opportunity to finetune the model so it learns to think like you, and is more accurate and specific to your business case.

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Thematic

MAY 10, 2023

Others are restricting what AI can be used for. Others are restricting what AI can be used for. There is a lack of clarity around where the data is sent, how it is used, how it is being stored, and what the other security risks are that people need to be aware of. GPT is often referred to as an LLM.

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West Monroe

MAY 7, 2023

with better language and information synthesis abilities as well as greater accuracy. As anyone who’s taken a coding class will recognize, asking a computer to say “Hello, World” in the C++ coding language would look something like this: #include int main ( ) { std :: cout << "Hello, World!" <<

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Thematic

JUNE 5, 2023

Users want an easy way to summarize their data across the board, to instantly understand how and why their score has changed, or what customers are requesting the most. This is exactly what Theme Summarizer does for any selected theme or sub-theme in the Analysis tools. New analysts can see which areas are worth a closer look.

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Feedback Insights Management Customers 62

Thematic

NOVEMBER 23, 2023

I was curious what other parents said, but I also wanted to test ChatGPT on this feedback. At the end, I’ll summarize the pros and cons of using ChatGPT for analyzing customer feedback and our approach of using Large Language Models at Thematic. It is unable to combine themes because it lacks language knowledge.

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Thematic

MARCH 22, 2023

For the past 20 years, I’ve studied how computers understand language. Like many of my peers, I did not think that AI research will achieve what it did with GPT-4 in my lifetime. To be prepared for this shift, we have to understand exactly what this technology delivers and how to use it to your advantage.

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