insights-management 
Maru Group
JANUARY 31, 2023
Extracting the correct employee insights that drive great experiences and engagement can make a real difference to metrics such as staff loyalty and retention. These insights require an effective, agile survey process and platform to be successful. Good result? Not really. Here’s why.
Happy or Not
FEBRUARY 2, 2023
Using AI-powered technology, our touchscreen Smiley Touch terminal has been upgraded to allow businesses to unlock valuable customer demographic information and combine it with in-moment feedback data for unprecedented insights. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. s ays Kenneth G.
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ShepHyken
JANUARY 30, 2023
They are comparing you to the best experience they receive from anywhere, from any type of company, and bringing those insights back to what’s happening with their relationship with your business. 42% of respondents see “translating insights into action” as their biggest concern when it comes to data management.
inQuba
FEBRUARY 3, 2023
Customer Journey Management, which includes orchestration, makes this possible. Customer Journey Management , as we’ve already noted, is the process of discovering and optimizing your customers’ journeys and customers’ interactions with your brand, to improve customer experiences and business outcomes. If not, why not?
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Daniel Group
FEBRUARY 1, 2023
Another client noted that some steps they had implemented in their order processes years ago were frustrating customers and were no longer needed. For companies with significant operations with numerous locations, managing customer experience is impossible by using the “walking around” approach. The same is true in CX.
CSM Magazine
JANUARY 31, 2023
Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.
Advertiser: ZoomInfo
of companies achieved a score indicating maturity in data management practices in the space.". Check out this latest report to gain insight into best practices (and benefits) for B2B data management including how: Automating tasks and improving data quality would increase sales staff satisfaction and productivity.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. This is going to be an excellent discussion full of insight from the people who understand growing a community from the ground up. So, how did they do it?
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. Workforce Engagement Management. This guide covers: Omnichannel & Inbound.
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. Customer Data Management for Employee Empowerment & Intelligent Experiences. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains.
Speaker: Scott Baldwin of ProductBoard
Product managers and community managers share a common goal: to deliver value to their users. Through in-depth user insights, a clear product strategy, and an inspiring roadmap. How product managers and community managers can work effectively together. How can they work together to do that?
Speaker: Rana Gujral, CEO at Behavioral Signals
Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. Traditional call quality monitoring lacks the automation needed to perform at scale across all calls.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
However, negative feedback can offer actionable insights to build a stronger product and customer experience. Best practices for monitoring and managing online reviews. In today's, your customers will be not only your biggest advocates but also your biggest critics. 8 golden nuggets for responding to negative reviews.
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance. New tactics to acquire data to reach marketing goals.
Advertiser: Vanilla Forums
Each year, the Community Roundtable seeks to explore and assess community and the community profession, revealing key insights indicative of how the industry itself is evolving. In short, a well-maintained community will provide immense brand value and elevate the customer experience. External Communities Elevate the Customer Experience.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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