innovation-insights 
Experience Investigators by 360Connext
FEBRUARY 27, 2024
Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction.
eGain Blogs
FEBRUARY 29, 2024
And customer service is one of the sweet spots for Gen AI and KM innovation. based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews. With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! Clients Top score of 4.9
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CSM Magazine
FEBRUARY 27, 2024
In the changing world of business today, staying competitive requires a grasp of market trends, customer preferences and industry insights. Enhanced Collaboration Effective collaboration is essential for fostering innovation and boosting productivity in today’s interconnected work environment.
Clarivate
FEBRUARY 28, 2024
In the vast landscape of pharmaceutical innovation, few therapy areas present challenges and opportunities as compelling as those faced in rare disease. Implementing robust quality assurance processes mitigates the risk of errors and inconsistencies, enhancing the reliability and trustworthiness of data-driven insights.
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Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
2020 Research
FEBRUARY 29, 2024
“I think the speed at which data could be gathered and analyzed will be much faster, but quality triangulation of insights and leaning into how we can make more impactful recommendations as researchers will be needed,” she emphasized. So, is the volume and variety of data the biggest challenge in the insights supply chain?
Gainsight
FEBRUARY 28, 2024
Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! This structured approach to idea generation facilitates more informed decision-making and accelerates innovation.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill.
Speaker: Paul Weald, Contact Center Innovator
Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. Embrace automation, collaborate with new technology, and watch how you thrive!
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. Employee/employer relationship insights to increase engagement. Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. He will share with you: Market research on the shifting labor market.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape. So, how can we take on this next, purpose-driven generation of consumers?
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
As a first time community, the MURAL team has been strategic, creative, and innovative. This is going to be an excellent discussion full of insight from the people who understand growing a community from the ground up. The lessons they have learned and the advice they would give companies on the same journey. Save your spot!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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