Remove 2002 Remove Innovation Remove Interaction Remove Technology
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Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence

Interactions

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The Interactions-NVIDIA partnership was a Bronze Stevie Winner in the Achievement in Customer Service Automation category.

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The Future Today! Personalization 2.0

Beyond Philosophy

And as I have been saying since 2002 when I started up my Customer Experience Consultancy, emotions influence over half of any Customer Experience outcome. Some savvy marketers at McCann Melbourne have embraced this concept and have come up with an innovative way to marry the idea of personalized Customer Experience and emotions.

2002 167
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite?

2010 88
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This is Digital, Episode 26: Unleashing Your Full Digital Potential Through Data Democratization & The Right Tech Stack

West Monroe

About the episode Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success.

2002 59
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This is Digital, Episode 26: Unleashing Your Full Digital Potential Through Data Democratization & The Right Tech Stack

West Monroe

About the episode Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success.

2002 52
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What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?

Beyond Philosophy

Often, Pine would have clients acknowledge that their philosophy was innovative but then ask who else had tried it. This combination of technology and psychology, or understanding what people really do, makes it possible to anticipate and predict what the customer will do through data use.

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How to Better Understand Your Customer With Ed Porter

Kustomer

Understanding every aspect of each customer interaction can help companies better serve their audience by better adapting to their wants and needs. Educating the customer, using focus groups, user testing, etc, can all help to lessen the amount of upset customer interactions, further benefiting the brand name. TRANSCRIPT.