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Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence

Interactions

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The post Interactions Wins 2 Stevie Awards for Customer Service Technology Excellence appeared first on Interactions.

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The Best Customer Experience, Data and Design Books of 2022

eglobalis

The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.

Books 149
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The Future Today! Personalization 2.0

Beyond Philosophy

And as I have been saying since 2002 when I started up my Customer Experience Consultancy, emotions influence over half of any Customer Experience outcome. Some savvy marketers at McCann Melbourne have embraced this concept and have come up with an innovative way to marry the idea of personalized Customer Experience and emotions.

2002 167
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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite?

2010 88
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4 CS Leaders’ Predictions for the Future of Customer Success

Gainsight

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. I managed my first portfolio of accounts starting in 2002, so if I am doing my math correctly … a lot of years. What’s changed: What hasn’t changed?

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Researchers of Nobel class: Citation Laureates 2023

Clarivate

In fact, since 2002 when Clarivate began naming Citation Laureates annually, 71 Citation Laureates have gone on to receive Nobel honours. In Physics , we celebrate a pioneer whose innovative work led to technologies that have advanced data storage, allowing for smaller, faster, and more energy-efficient electronic devices.

2023 111
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What a Customer First Strategy Is (And what it’s not!)

C3Centricity

Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. OK, so I’m not talking about the 2002 Minority Report. Being Innovative. Innovation is the life-blood of every successful business. Not renovation, innovation.