2010 Communication Connections E-support 
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Roy Atkinson is one of the top influencers in the service and support industry, with an international reputation. Follow on LinkedIn.
NICE inContact
DECEMBER 9, 2015
As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Columbia Sportswear was in the process of acquiring new offices so supporting these additional locations was important.
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Inbenta
NOVEMBER 13, 2017
The Inbenta Semantic Search Engine was first created in 2010 and was able to understand searcher intent and the contextual meaning behind customer’s searches rather than rely on keywords. Google added “personalized recognition” to Voice Search on its Android phones in 2010 as well as its Chrome browser in 2011.
Magellan Solutions
MAY 3, 2022
Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. The common services utilized by companies under this industry are customer support and tech support. This direct connection calls for quality customer service both in-person and via any communication channel.
Avaya
JANUARY 29, 2019
With more than 5,000 customers across the world, Avaya IX Workforce Engagement has been helping organizations transform employee and customer engagement since 2010. Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management.
C3Centricity
NOVEMBER 15, 2015
Stanton is the Pixar writer and director of both the hit movies Toy Story and WALL-E. Well-known examples of heroes include Cinderella or the lovable WALL-E in the film of the same name. There are many myths about the greatest brands around, often starting from their packaging or communications. SOURCE: CopyPress.
Magellan Solutions
MAY 6, 2020
Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. The common services utilized by companies under this industry are customer support and tech support. This direct connection calls for quality customer service both in-person and via any communication channel.
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