2011 Brands Customer Relationships Social Media 
Experience Investigators by 360Connext
NOVEMBER 20, 2014
In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”.
Eptica
APRIL 8, 2020
Author: Pauline Ashenden - Marketing Manager Digital channels are now a vital part of the customer relationship, across every sector. They give consumers greater choice , whatever their demographic, and enable them to find fast, accurate answers wherever they are in the customer journey. So, how are they faring?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MAY 3, 2019
No matter how big your company is today, or how well your brand is faring, it’s a fact that you always have room to improve your relationship with your customers. And the latest area widely touted to provide a competitive edge in the customer experience is convenience. Be where your customers are.
Avaya
OCTOBER 31, 2016
In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. But then we saw the rise of technologies like cloud, mobility, social media and big data … and everything changed. Now that we’re just shy of 2017 (how time flies!)
Bob Hayes
FEBRUARY 2, 2015
The research helps identify best practices that companies can adopt in their CEM efforts to increase customer loyalty. Customer satisfaction is important for business success. Satisfied customers recommend your brand to their friends, stay with you longer and expand their buying relationship with you over time.
Feedback
NOVEMBER 24, 2016
For businesses, this means managing people’s experience and dealing with massive amounts of customer feedback about your company, products, and services. You can do this by collecting, managing, and analyzing customer feedback. You must respond to the customer’s challenge and deliver.
ProProfs Chat
AUGUST 24, 2018
Below, we’ve listed real-world examples of customer service gone horribly awry and offered up some universal lessons that can be gleaned from these stories. Take your customer relationships seriously. Recommended Read: How to Delight Your Customers? The underlying truth in all of them? Always take the high road.
Expert insights. Personalized for you.
302 
Let's personalize your content