SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

2020 132

2020 Customer Experience Magazine Consulting 132

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. But while growing a customer base is crucial for the subscription business model, research finds that most consumers hit ‘cancel’ well before one year, with the average time being 125 days. Maddy Trusewich.

Customer Experience 40

Customer Experience 2011 Fashion Insights 40

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. But while growing a customer base is crucial for the subscription business model, research finds that most consumers hit ‘cancel’ well before one year, with the average time being 125 days. Maddy Trusewich.

Customer Experience 40

Customer Experience 2011 Fashion Insights 40

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97

Amity

AUGUST 17, 2016

Specific, measurable end-result benefits you offer — these are the explicit promises your company makes to customers during the sales cycle, such as exactly how much faster, easier, or less expensive things will be with your solution. Classify your customer base. Add this field to your database. Herrmann, B. Dogrultan, E.,

2011 51

2011 Sales Customer Success Document 51

Amity

MAY 12, 2014

Specific, measurable end-result benefits you offer —these are the explicit promises your company makes to customers during the sales cycle, such as exactly how much faster, easier, or less expensive things will be with your solution. Classify your customer base. Add this field to your database. i] Marmer, M., Herrmann, B.

2011 51

2011 Customer Success Sales Document 51

Amity

AUGUST 5, 2016

So I always wondered, “ What happened with that customer? ” And I knew Customer Success was the evolution of that. Since 2011, we’ve formalized our scaling efforts by implementing a customer support services team. "The only constant in Customer Success, really, is change."

Customer Success 91

Customer Success Culture Customers 2011 91

SmartKarrot

AUGUST 12, 2022

Innovation has taken over the world. Found in 2011 by Christopher Webb and Eric Jaffe, ChowNow is an online food application. At the same time, it also offers subscription-based service that helps restaurants serve their customers. Boost ordering rates by reaching out to customers via email marketing.

2013 10

2013 2011 Demo Transportation 10

Confirmit

MAY 29, 2018

Turning detractors or passives into promoters is a great way to increase your score (and more importantly your customers’ loyalty). Once you’ve gathered insights from a representative sample of your customer base, start taking more strategic actions, for example investing in product innovation or re-designing your billing system.

Net Promoter Score 40

Net Promoter Score NPS 2003 Metrics 40

Currency Alliance

FEBRUARY 10, 2020

In 2011, the opening of a new store sparked days of riots in the city of Bristol, a hub for anti-establishment culture[ix]. Supermarkets can tailor the value given customers based on many factors – and most importantly get collaborating brands to subsidize the value delivered to customers. This is nonsense.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52