Beyond Philosophy
NOVEMBER 10, 2014
The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. Keeping Customers results in a high increase in value. 50 Facts about Customer Experience.”
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She has published the training e-manual “Five Steps To The More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty.
ClearAction
MARCH 21, 2017
Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.
Education Services Group
NOVEMBER 19, 2019
The company folded in 2012. These days, the hot topic across the corporate world is Customer Success, and unfortunately, many executives are slapping the CS label onto existing departments without really examining what that means. In Sasson’s words, “management’s reaction was, ‘that’s cute, but don’t tell anyone about it.’”
ClearAction
MARCH 21, 2017
Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.
ProProfs Chat
MAY 6, 2020
This customer experience fact is indicative of those customers who do not mind spending more on a brand that offers the best customer service experience. Increasing customer retention rates by 5% increase in profits anywhere from 25% to 95%. (Sources: Bain & Company ) Tweet this. higher customer retention, 1.9x
Expert insights. Personalized for you.
164 
Let's personalize your content