2013 Contact Center Customer Satisfaction Customer Service 
TechSee
DECEMBER 5, 2017
To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. . To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo.
Customer Bliss
MAY 3, 2017
This especially holds true when it comes to customer service. In fact, CEB data shows that 81 percent of customers today will use self-service channels first before reaching out to a company to speak to a customer service rep live. Customer satisfaction has been in a freefall for four years running.
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CSM Magazine
NOVEMBER 7, 2018
Findings of the UK customer satisfaction index (UKCSI) earlier this year revealed that the utilities industry found themselves with a customer satisfaction score of 74.4 In this year’s Uswitch Energy Customer Satisfaction Report, a huge gap was identified between the larger suppliers and smaller suppliers.
Oracle
MAY 26, 2020
Pella’s passion for quality and innovation goes beyond the products and encompasses every part of the customer journey. In short, customer service directly impacts brand loyalty. Is your contact center and field support organization delivering random, reliable, or excellent experiences?
TechSee
OCTOBER 23, 2018
Personalization as a driver in customer service. With unprecedented advances in algorithms and other machine learning tools, AI-enhanced solutions, such as virtual assistants or chatbots, can learn how to respond, engage or process many standard tasks — including customer service queries. . Virtual Assistants.
Eptica
SEPTEMBER 10, 2015
Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Published on: September 16, 2015.
Stella Connect
MAY 4, 2017
This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Before You Go. Before You Go.
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