transcosmos Information Systems

OCTOBER 22, 2015

Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.

Blog 54

Blog 2015 Customer Service E Commerce 54

Beyond Philosophy

NOVEMBER 10, 2014

Why Most Customer Experience Programs Fail. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naive to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Beyond Philosophy

NOVEMBER 18, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Putting the Power of Your People to Work.

Customer Centricity 129

Customer Centricity Net Promoter Score Social Media Books 129

ClearAction

MAY 28, 2015

What do you see ahead for 2015? Brands will be pushing harder on the customer experience manager to show business results. They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs. A: Yes and no.

Customer Experience 110

Customer Experience Social Media 2008 Customer Experience Management 110

Beyond Philosophy

DECEMBER 22, 2014

How to Make or Break Your Customer Experience. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Customer Experience 161

Customer Experience Books Customer Centricity Customers 161

Beyond Philosophy

NOVEMBER 6, 2014

Hiring Customer-Ready Employees. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Net Promoter Score 163

Net Promoter Score Customer Centricity CEM Social Media 163

ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. 1) Customer Experience Excellence as a Context. Every job exists thanks to customer funding. At the end of the day, company growth is the ultimate reason for customer experience management.

Customer Experience 105

Customer Experience 2015 ROI Customer Experience Management 105

ClearAction

JANUARY 12, 2022

As such, “customer experience management” today is generally a set of Band-Aids® — fingers in the dyke to slow the flow of customer churn. Differentiate your business by near-100% performance among your core growth customers, as a start, in predictability and reliability. 1M savings monthly to the customer.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

Tricia Morris

AUGUST 21, 2015

The Right People Want and Need the Right Tools: In a recent Aberdeen survey, customer service agents said that having better technology tools was more important to them than getting paid more. Hire a happiness hero, customer champion or happiness engineer. (2) greater customer lifetime value. Ray” Wang. Discard the latter. (3)

Customer Focused 111

Customer Focused Customer Relationship Management 2015 Events 111

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement.

White Paper 85

White Paper Engagement Customer Service 2015 85

Beyond Philosophy

OCTOBER 28, 2014

Why Most Customer Experience Programs Fail. To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Net Promoter Score 120

Net Promoter Score Customer Experience Customer Centricity CEM 120

BirdEye

APRIL 24, 2023

In this blog post, we’ll share everything you need to know about digital marketing, so buckle up and get ready for an exciting journey through the cutting-edge world of customer engagement. Spotify’s “Wrapped” campaign Since 2015, Spotify has released annual “Wrapped” campaigns.

Marketing 93

Marketing Social Media B2C Advertising 93

Customer Guru

MAY 1, 2018

What has the journey been like and what was that moment of epiphany when you realized that customer experience is your calling? I have always wanted to be on the CX side of the business – whether it is sales or customer experience management. So, this has been a memorable journey for all of us.

Customer Success 70

Customer Success NPS Customer Centricity Culture 70

Feedbackly

SEPTEMBER 26, 2018

The ROI of Good Customer Experience. Customer Loyalty and Lifetime Value. Happy customers are good customers, engaged customers are loyal ones. So it is of paramount importance to keep your customers happy and engaged. How do you make your customers happy? Revenue Growth.

Customer Experience 56

Customer Experience Social Media Feedback 2004 56

ClearAction

AUGUST 21, 2016

What do you see ahead for 2015? Brands will be pushing harder on the customer experience manager to show business results. They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs.

Brands 54

Brands Customer Experience Social Media 2008 54

ClearAction

OCTOBER 25, 2018

Assigning ownership of the company’s customer experience excellence to Marketing can be problematic. Don’t leap to the conclusion that Marketing’s use of journey mapping, lifetime value and life cycle management make them the natural owner of Customer Experience Management.

Customer Centricity 59

Customer Centricity Marketing 2017 Consumers 59

BirdEye

OCTOBER 5, 2023

Customer engagement: Foster meaningful interactions, like Starbucks’ personalization of coffee orders. Real-life example of brand perception gone wrong: Chipotle's E.Coli Outbreak in 2015 Background: An E. coli outbreak spread across Chipotle locations in the US, sickening over 50 customers in several states.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio Martins. Hilary George-Parkin. Jim Tincher.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio Martins. Hilary George-Parkin. Jim Tincher.

Customer Service 52

Customer Service Customer Experience Magazine Books 52