2016 Brands Consumers Multi-Channel 
Eptica
JULY 8, 2016
Date: Friday, July 8, 2016 Delivering what US consumers want. Published on: July 08, 2016. First run in 2008 and based on a representative sample of consumers, it tracks how people feel about their financial prospects and the impact that this has on their buying habits and behavior.
Beyond Philosophy
FEBRUARY 17, 2020
Messina coined the phrase Conversational Commerce in 2016 to describe all the changes happening in the way we interact with customers in the consumer marketplace. Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. . Messina is an expert on this subject.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
transcosmos Information Systems
MARCH 11, 2016
In recent years, tech support has changed a lot to catch up with the ever-increasing and diversifying technology trends, not just for business clients, but also for consumers. In 2016, these trends will continue to make life fascinating (and potentially troublesome) for tech support groups. Multi-Vendor Calls.
Win the Customer
NOVEMBER 14, 2016
These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. Smart brands have embraced the concept of social customer service and know that it makes sense to engage with their customers, right there on social media.
Lumoa
AUGUST 23, 2021
In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.
Eptica
JANUARY 24, 2018
Author: Olivier Njamfa Organizations understand the importance of the experience they provide to winning and retaining customers, building brand reputation and their overall financial success. And, while well-publicized cases may make the news, it is normally smaller, more individual problems that cause customers to stop buying from a brand.
OpinionLab
JUNE 17, 2016
However, closer examination of industry-level detail reveals that this figure is largely being propped up by continuing relatively high COIs in sectors such as financial services (755), insurance (497) and multi-channel retail (513). The impact of smart devices on customer behavior is undeniable.
Expert insights. Personalized for you.
50 
Let's personalize your content