SurveySensum

JULY 14, 2020

Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Eptica

JULY 15, 2016

Date: Friday, July 15, 2016 How to embrace change and become a customer-adaptive enterprise. Published on: July 15, 2016. Engaged Workforce: The company’s people must have an understanding and feeling for what customers need and expect - and be motivated and empowered to deliver it consistently.

Multi-Channel 54

Multi-Channel Contact Center 2016 Competitive Advantage 54

Avaya

JULY 27, 2017

They desire a deep level of personalization and anticipatory engagement. They want contextual, multi-touch experiences that span the entire organization. In fact, most financial executives agree that AI will become the “primary” channel through which FSPs and customers interact within the next three years.

Financial 50

Financial Customer Experience Multi-Channel Banking 50

Kustomer

JUNE 27, 2022

The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions.

2022 98

2022 Customer Service E Commerce E-support 98

Eptica

FEBRUARY 2, 2016

Date: Wednesday, February 3, 2016 Making the change from call center to contact center. Published on: February 03, 2016. Things have obviously moved on since then as email, and more recently digital channels such as social media and chat , have become a regular part of managing customer service delivery.

Contact Center 49

Contact Center Call Center Social Media Multi-Channel 49

Clarabridge

FEBRUARY 19, 2019

It’s important to provide a stellar experience every time someone wants to engage with your brand. And as the avenues to engage with customers continue to expand, you will want to be accessible and ready to serve on these new channels. Understand the full customer journey and measure the impact of channel switching.

Multi-Channel 40

Multi-Channel Customer Service Contact Center Effort Score 40

Eptica

AUGUST 24, 2016

Date: Wednesday, August 24, 2016 Why CEOs need to focus on customer experience. Published on: August 24, 2016. Analyze the questions asked, both on your website and other digital channels, and use this information to improve the content and service levels you provide. Share this page on: Tweet.

Customer Experience 49

Customer Experience 2016 Social Media Multi-Channel 49

Eptica

MAY 11, 2016

Date: Wednesday, May 11, 2016 Moving off the customer service treadmill. Published on: May 11, 2016. Let your customers use their channel of choice There is a growing number of channels available for customer service, from the telephone and email to the web, social media and chat.

Customer Service 49

Customer Service Multi-Channel Social Media 2016 49

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Confirmit’s commitment to fostering innovation is nothing new. Confirmit.

2015 97

2015 Multi-Channel 2014 CEM 97

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. Embrace the rise of messaging apps One way might be to incorporate texting into your communication channels. This doesn’t have to be strictly for support chat either.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

Avaya

NOVEMBER 8, 2017

In 2016, Ernst & Young introduced its Banking Relevance Index (BRI), designed to measure the importance of traditional banks to customers’ lives. Multi-channel. In many ways, a high-touch approach can be the catalyst needed to drive innovation, competitiveness, revenue, and customer advocacy. Advice-centric.

Banking 40

Banking Multi-Channel Financial 2011 40

Currency Alliance

OCTOBER 27, 2017

This is leading to increased apathy, rather than getting customers more engaged. This evidence suggests how increasing liquidity will have a similar impact on loyalty marketing as participants strive to retain engagement. Ryanair carried 106 million passengers in 2016, and carries such as Norwegian, EasyJet, Spirit, Vueling, etc.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Currency Alliance

MAY 9, 2022

The shift to API-first software is the biggest business opportunity of the digital era, since it allows enterprises to serve customers in a smooth and consistent manner via multiple digital and physical channels, and allows customers to choose how they engage with a brand. . Adaptability: data sharing between partners.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Alida

JANUARY 13, 2017

According to a 2016 study by Deloitte and the CMO Council , only a small minority of marketing leaders have made significant progress in improving CX. Ted Rubin, keynote speaker and acting CMO at Brand Innovators. Consumers have a multitude of ways to engage with a company. They also use multiple devices.

Marketing 91

Marketing Customer Experience 2017 Multi-Channel 91

CX Journey

AUGUST 18, 2016

In the late 20th century, marketers began to make products and services available through digital channels. Customer expectations, swayed by the latest digital innovations, have put stress on traditional models and have prompted companies to transform their businesses to deliver better customer experiences.

Touchpoint 41

Touchpoint Multi-Channel E Commerce Fashion 41

Retently

APRIL 11, 2019

However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Once you get an understanding of each customer feedback channel, you’re armed at all points to develop a viable strategy aimed at meeting your business goals.

NPS 95

NPS Multi-Channel E Commerce Feedback 95

SurveySparrow

NOVEMBER 10, 2022

billion US dollars in 2016. Product Development & Innovation Market research provides valuable insight into customer needs, wants, trends and preferences businesses can use for product development. Engage with different stakeholders. The global revenue of the market research industry exceeded 44.5

Marketing 52

Marketing Multi-Channel Insights Consumers 52

WorkOutLoud

JANUARY 23, 2018

This year organizations will be redirecting investments to CX innovations and technology, and by 2020, CX will overtake price and product as key brand differentiator. The importance of multi-channel service options is increasing. Perhaps your company has an entire role or department dedicated to answering these questions.

Customer Experience 40

Customer Experience Social Media Multi-Channel Net Promoter Score 40

SurveySparrow

OCTOBER 25, 2019

Ask them to fill out engaging customer pulse surveys. It has an engaging and chat-like functionality that persuades the user to fill surveys without much ado. Omni-channel Approach. What is Omni-channel? In short, it means that the customer experience should be the same across all channels.

Customer Experience 77

Customer Experience Customer Journey Mapping Multi-Channel Net Promoter Score 77

Storyminers

MAY 16, 2016

[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:]. our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. We should have an app….”

Retail 45

Retail 2016 Multi-Channel Travel 45

Avaya

AUGUST 15, 2016

Take the top 4 professional sports leagues in North America: NFL, NBA, NHL, and MLB (Statista 2016). Fan Engagement Wall: Delivers insight into engagement levels, popular content, and interactions with fan-generated content. Let’s do a math exercise to put this into perspective. The complex covers 1.18 Summing It Up.

Sports 41

Sports 2016 Events Multi-Channel 41

ERDM

OCTOBER 23, 2017

Now, innovative companies are transforming themselves and developing new products/services built specifically to deliver on the changing needs of customers. To connect with consumers, the following innovators are developing game changing methods of meeting consumer’s needs.

Innovation 40

Innovation Multi-Channel 2012 2016 40