How CX Is Impacting Consumer Preferences For Emerging Fast-Casual Brands
Second to None
APRIL 3, 2018
Capturing new customers is a foundational pillar of a successful fast-casual restaurant brand, but the ability to retain these first-time patrons is the true signifier of a leading Customer Experience. In fact, the industry has accrued seven straight years of positive growth, totaling $780 billion dollars in 2017.[1]
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