CloudCherry
JANUARY 4, 2018
The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Furthermore, consumers are beginning to trust these firms more and more, often to the detriment of traditional banks. Here are some of the trends that will define 2018 for the banking industry.
Alida
NOVEMBER 10, 2017
Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. What’s changed is the level of smarts.
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Second to None
FEBRUARY 14, 2018
This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Chat Support Will Increase In Importance.
Alida
SEPTEMBER 6, 2018
But despite predictions that more than 3,800 stores are expected to close in 2018, the death of retail, much like Mark Twain, may have been reported prematurely. Despite headlines painting a bleak picture of a coming retail apocalypse , there is data to support that the industry is poised to grow. between 2017 and 2022.
GetFeedback
JULY 25, 2018
trillion in revenue is up for grabs as “always on” consumers look for brands mastering CX via various channels and touchpoints. Why Consumers Are Bailing on Brands. Data shows that personalized support is the top priority for consumers. Take, for example, e-commerce startup Brandless.
GetFeedback
AUGUST 14, 2019
The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. Customers change: E xisting customers leave, and new ones come along. out of 100.
Interactions
DECEMBER 2, 2021
According to the American Customer Satisfaction Index, satisfaction with banks steadily fell from 2018-2020, though leveled out more in 2021. . Consumers can switch providers at the click of a button, so delivering exceptional customer experience can be a key factor in driving loyalty. Personalization.
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