Lumoa
FEBRUARY 6, 2018
Every each of them answered the following questions: How do you see the future of customer experience? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Technology advances will continue to inspire new innovations in customer experience.
Confirmit
JANUARY 2, 2019
For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 2018 seemed to hit another level. Voice of the Customer Voice of the Employee Market Research Company.
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Lumoa
NOVEMBER 7, 2022
And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. Fortunately, technology is keeping up with these demands.
Eptica
NOVEMBER 7, 2018
Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Published on: November 07, 2018. New technology, such as Eptica’s vecko is crucial here.
West Monroe
FEBRUARY 8, 2019
While much of the United States saw continued economic growth in 2018 (with historically low unemployment rates) and expect continued growth (albeit, at a slower pace), we are 10 years past the Great Recession and beyond the typical 7-year economic cycle. Trend #2: Determining how CX can help organizations recession-proof their business.
ShepHyken
MARCH 23, 2018
Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. They had greater employee engagement and more loyal customers. Situation : A top goal for 2018 is hiring key talent.
Second to None
JANUARY 22, 2019
Too often, brands blame a lack of technology or resources for their organizational problems. This piece was originally published by Huffington Post on January 4, 2018. “Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. Finding Success in the Familiar. In 2016, 62.9
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