C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We had a desire to show up for the community and provide some kind of context for what we’re living through.” Thanks to their success with the show so far, Ignatius is expecting to gain sponsorship support to make this an ongoing series. Brand Move Roundup – June 1, 2020.

2020 52

2020 Brands 2008 Multi-Channel 52

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. Truist , the USA’s sixth-largest bank, has made a pledge of $25 million in philanthropic support to provide aid for basic needs, medical supplies, and financial hardship across the US. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 40

2020 Brands Hospitality Hotels 40

Comm100

MAY 4, 2022

While telephone and email were once the go-to support channels, today’s members now expect more. Members that traditionally sought in-branch support now expect digital services to supplement their member experience. In 2021, US banking customers that identified as ‘phygital’ grew by 17%. Step 2: Embrace automation.

Omnichannel 81

Omnichannel E-support Financial Banking 81

CSM Magazine

SEPTEMBER 16, 2022

Cape Town CBD’s booming BPO industry remains an attractive support for UK, USA, Australian and some Western European companies wanting to streamline costs and manage risk in the face of rampant inflation and economic uncertainty. Secondly, there is excellent local and provincial governmental support for the city.

E Commerce 52

E Commerce E-support 2022 Telecommunications 52

Inbenta

JANUARY 17, 2022

In 2020, Covid-19 sparked a surge in technology adoption and usage as businesses and consumers flocked online to carry out daily tasks. By April 2020, 49% of UK and 63% of US adults said they had carried out a new online activity due to the pandemic, such as attending a gym session, a class, or a religious service.

2022 98

2022 Customer Service Net Promoter Score E Commerce 98

LiveChat

MARCH 23, 2019

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Here are some recent stats illustrating the trend: By 2020, 85% of interactions with customers will be performed without human agents. There are over 300,000 chatbots on Facebook Messenger solely.

E Commerce 72

E Commerce E-support Multi-Channel Technology 72

Oracle

DECEMBER 17, 2020

The most digital cities 2020. In early November, the Center for Digital Government announced these five cities as the first place winners of the 2020 Digital Cities Survey. Recent investments include: New lines of communication with the community. The logistics of this program were supported by modern CX technology.

Government 52

Government Banking 2020 E-support 52

Comm100

NOVEMBER 13, 2022

In 2020, the North America chatbot software market was valued at $182 million. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. On top of this, 45% of consumers prefer chatbots as the primary mode of customer service communication. When built well, chatbot software reduces support costs.

E-support 52

E-support ROI Healthcare Books 52

SurveySensum

MAY 20, 2020

Care for your customers: In these desperate times, people need support, guidance, and reliable information to keep their families safe and sustain. They have launched a new Customer Service for Anything that provides support 24X7 to provide unconditional support. You can talk or text Zappos customer support.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Comm100

FEBRUARY 9, 2021

In 2020, Covid-19 restrictions rendered the traditional open house event impossible. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support.

E-support 59

E-support Events Connections Sales 59

Qualtrics

MAY 12, 2021

Will consumers’ new methods of communicating, shopping, and carrying out daily tasks continue, or will offline have its renaissance? But to understand what to expect for the future, first,ƒ we need to look back to 2020, and see how consumers’ habits changed. One of the (likely unsurprising) heroes of 2020 was streaming services.

Consumers 26

Consumers 2021 E Commerce Entertainment 26

C Space

JUNE 26, 2020

The Brand Move Roundup – June 26, 2020. Earlier this month, Bollywood celebrities like Priyanka Chopra Jonas drew ire from users on social media who called them hypocritical for voicing support of Black Lives Matter while appearing in skin lightening cream advertisements. A lot of the independent labels waived their fees as well.

2020 52

2020 Brands E-support Sports 52

Qualtrics

JUNE 26, 2020

With the outbreak of COVID-19 in China early in 2020, Koç Holding started to implement extensive protective measures to prevent any contamination among employees. Koç Holding continued operations at its refinery, bank, and food companies due to government regulations.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

C Space

MAY 11, 2020

The Brand Move Roundup – May 11, 2020. According to gaming and e-sports market research firm Newzoo , there are 2.7 Lovelooks , another fashion game that launched last year, has banked on styling too, in the form of paper dolls; users earn points and can then cash out for real products. Brand Move Roundup – May 11, 2020.

2020 52

2020 Brands Fashion Advertising 52

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

APRIL 14, 2020

With that being said, we are happy to announce that we have achieved one key security and privacy milestones – GDPR and are truly on our way to achieve SOC 2 Type 2 compliance as well by mid-2020. The Security Rule defines confidentiality to mean that e-PHI is not available or disclosed to unauthorized persons. the GDPR applies to it.

E-support 10

E-support Healthcare Measurement E Commerce 10

SmartKarrot

APRIL 14, 2020

With that being said, we are happy to announce that we have achieved one key security and privacy milestones – GDPR and are truly on our way to achieve SOC 2 Type 2 compliance as well by mid-2020. The Security Rule defines confidentiality to mean that e-PHI is not available or disclosed to unauthorized persons. the GDPR applies to it.

E-support 10

E-support Healthcare Measurement E Commerce 10