Experience Investigators by 360Connext

NOVEMBER 10, 2020

Chief Customer Officer at Ericsson CXPA Board Member. Related Article: The Four C’s of CX Culture: How Well is Your Organization Doing? While CX strategy typically remains unchanged, tactics must evolve to keep the program relevant to customer expectations and organizational goals. . – Tabitha Dunn.

2020 190

2020 Customer Experience Chief Customer Officer Communication 190

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. The Human Duct Tape Show Podcast.

Customer Success 70

Customer Success Chief Customer Officer 2020 2021 70

Lumoa

MARCH 21, 2023

In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. Customer service is not a department. I hold nothing back.

Books 94

Books Customer Experience Chief Customer Officer Customer Experience Management 94

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: .

Customer Success 104

Customer Success Webinar Chief Customer Officer Leadership 104

Gainsight

FEBRUARY 18, 2022

According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments.

Customer Success 97

Customer Success Chief Customer Officer 2021 Customer Centricity 97

SmartKarrot

MAY 26, 2022

The CEO is responsible for driving the organization’s culture and leading the charge. The Role of the Modern CEO in creating a data-driven culture. But a 2021 survey by NewVantage Partners Big Data and AI Executive shows that only 1 in 3 companies have a structured data strategy and will experience business outcomes.

Culture 10

Culture Events Insights 2021 10

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

2022 98

2022 Customer Success Chief Customer Officer Leadership 98

Gainsight

APRIL 12, 2023

Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. I hired the person with a great resume but who didn’t get our business, culture or community. But much more often, I swung and missed.

2014 52

2014 Chief Customer Officer Sales 2013 52

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. .” Maximize insights usage rates.

Sports 62

Sports Chief Customer Officer 2024 Customer Centricity 62

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Catherine Blackmore. Irit Eizips.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. But as well as in companies and company cultures as well. Christine Salvo: (06:10): What was the 1st wave-like for you as a CEO?

2020 98

2020 Customers Communication Customer Success 98

ChurnZero

JANUARY 22, 2021

Speaker: Bryan Neale, Founder and Culture Geek, Blind Zebra (and NFL referee #92). Their customer asked to talk in November 2021. A lot of us are these days, where it’s about culture and purpose and things like that. I like to think about what I’m compensating for and what kind of culture I want to create.

Sales 98

Sales Webinar Net Promoter Score Culture 98

Kustomer

AUGUST 19, 2021

Gaining the favor of members in the C-Suite is key to building a strong, customer-minded culture. When CX has the backing of the C-Suite, it creates a company culture that keeps the customer in mind through every business decision, no matter how big or small. Being Culturally Sensitive for Global Success.

Culture 92

Culture Chief Customer Officer NPS B2B 92

Customer Bliss

AUGUST 31, 2018

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? It’s so important to understand the culture you’re coming into when in a new leadership position.

Chief Customer Officer 120

Chief Customer Officer Leadership Presentation 2016 120

Customer Bliss

AUGUST 31, 2018

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? It’s so important to understand the culture you’re coming into when in a new leadership position.

Chief Customer Officer 100

Chief Customer Officer Leadership Presentation 2016 100

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity.

2022 40

2022 B2B Chief Customer Officer 2021 40

Qualtrics

NOVEMBER 21, 2019

The new set of senior job titles – Chief Customer Officer, Chief Experience Officer – is a confusing mix. If not, 2021 will be spent trying to regain the momentum and potential of CX…because it will falter without a defined leader. We’ll see more CX leaders who can do it all.

2020 38

2020 Customer Experience Virtual Agent Healthcare 38

Lumoa

JUNE 22, 2021

Sofia: it seems really like you have been able to create a real customer-centric culture that you have the culture in place, and you have that foundation, and then from there, you can like build up and improve your customer experience. But most importantly is that you have the culture and the customer in mind.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83