Gainsight

JANUARY 26, 2022

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. It can make your company a truly customer-centric organization. 63 on upsells and cross-sells from existing customers.

Sales 111

Sales Customer Success ROI Customer Centricity 111

Gainsight

SEPTEMBER 8, 2020

In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. So, how did IntelliShift do it?

Webinar 52

Webinar Customer Success Customer Journey Events 52

Gainsight

JUNE 9, 2021

The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. Gainsight CEO Nick Mehta began by communicating how Customer Success has transformed over the past year, despite the effects of the COVID pandemic economy.

Entertainment 98

Entertainment Customer Success Events ROI 98

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

CSM Magazine

FEBRUARY 17, 2022

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Arguably, in 2021 the industry experienced a seismic shift. Customers (and companies) faced unprecedented problems causing query volumes to spike, which put huge pressure on customer service teams.

Customer Service 98

Customer Service 2016 2022 Brands 98

Gainsight

JUNE 9, 2021

Whether you wanted to hear about Customer Success (CS) and Sales alignment, scaling through hypergrowth, or health score iterations, we had a little something for everyone. Here are the track highlights: Chart-Topping Customer Success Operations. Value realization is not just about your product but your company too.

Chief Customer Officer 52

Chief Customer Officer 2021 Customer Success Sales 52

CustomerSuccessBox

DECEMBER 3, 2021

As a Customer Success leader , you reviewed your past year’s performance thoroughly. Well, it’s not easy to prove a case for Customer Success(CS). Head of CS, Director of Customer Success , or Senior CS leader. The CFO has to understand the value that a customer brings to the organization is great.

Customer Success 52

Customer Success ROI Travel Presentation 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

2021 98

2021 NPS Healthcare Definition 98

SmartKarrot

FEBRUARY 2, 2022

“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.

2022 19

2022 2021 Customer Success Webinar 19

SmartKarrot

APRIL 28, 2022

Metaverse became popular with Facebook moving to space in 2021. Customer Experience in Metaverse. Design a metaverse customer journey. Try to chalk customer journey in the metaverse. What will your customers do? Is it possible to solve customer issues with self-help resources?

Customer Experience 11

Customer Experience 2026 Touchpoint Customer Journey 11

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

2021 52

2021 NPS Healthcare Definition 52

Gainsight

NOVEMBER 1, 2021

Last week, I had the pleasure of presenting at the Technology & Services Industry Association (TSIA) semi-annual conference, TSW 2021, which Gainsight proudly sponsors. Held in Las Vegas, I traveled to the event with Lane Holt, Director of Customer Success, and Denise Stokowski, Group VP of Platform Products and PX.

2021 59

2021 Events Customer Success Leadership 59

ChurnZero

MAY 7, 2021

In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more importantly, where you’re headed. Q: What should a small Customer Success team focus on first?

Customer Success 59

Customer Success Metrics Document Webinar 59

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Management Chief Customer Officer Leadership 98

Qualtrics

DECEMBER 2, 2021

The results of Gartner’s 2021 search for the best Voice of the Customer (VoC) platforms is in — and for the second consecutive year CustomerXM has been named a ‘leader’ in this year’s report. Download the Gartner VoC Report 2021. In 2021 alone, 1.5 Download the Gartner Magic Quadrant: Voice of the Customer Leader’s lead.

2021 26

2021 2022 Innovation Download 26

SmartKarrot

DECEMBER 9, 2020

The COVID-19 pandemic forced companies to cater to customer experience in a whole new aspect. Customer experience has become a top priority for businesses and more so in 2021. This is because customer experience has become the deciding factor for customers to choose whether they want to be associated or not.

2021 22

2021 Customer Experience Omnichannel 2025 22

inSided

OCTOBER 1, 2022

When Cognite faced these challenges, they decided that building a Customer Community would solve these problems by creating a unified customer digital experience. How do you unify your customer journey and tech stack to create a frictionless digital experience for your customers? Here’s how they did it.

Document 52

Document Customer Journey Customer Success Events 52

SmartKarrot

SEPTEMBER 25, 2020

If you had one recently, then you have surely tried or created a good relationship with your customers. Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? Source:Evive.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SmartKarrot

SEPTEMBER 25, 2020

If you had one recently, then you have surely tried or created a good relationship with your customers. Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? Source:Evive.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

Gainsight

AUGUST 10, 2020

Imagine how excited I was last year when Gainsight and over 60 of the top Customer Success executives in the world decided to pay us a visit for the 2019 Pulse CxO Summit. As the leaders of Customer Success and Product Experience, we at Gainsight feel an obligation to the executives, customers, and the industry as a whole.

Leadership 59

Leadership 2020 Events Customer Success 59