C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. Is Packaging Part of Product or Promotion?

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

C3Centricity

JANUARY 4, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. It is also loaded with examples of how great insights can be turned into powerful ad campaigns that connect with customers and motivate them to buy. #4. It depends? I am probably in the third camp.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

Totango

SEPTEMBER 17, 2021

It also gives you an opportunity to deliver them a data-driven, customized experience and demonstrate how your product meets their individual needs. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Provides Insight into Product Usage.

Sales 76

Sales Customer Journey Mapping Loyalty User Experience 76

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Customers are nothing but normal people like us.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

CSM Practice

MARCH 8, 2021

Their Customer Success organization has ~100 team members and is looking to grow. Delphix has 100 CSMs with projections to grow the team by 30% in 2021. Prior to setting up a customer success practice, in 2018, Delphix was experiencing the following pain points: They were very reactive in their engagement with customers.

Customer Success 52

Customer Success Customer Journey Mapping Customer Retention Customer Journey 52

Call Experts

JULY 13, 2023

A Customer Journey Contact Center supports clients and improves their experience. It refers to the interconnected set of experiences that a customer has with a company from their initial point of contact through to their ultimate departure. Using a customer journey contact center can also be highly advantageous.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here. Register Now.

2021 52

2021 Chief Customer Officer Travel Roadmap 52

customer sure

MARCH 18, 2024

Getting Voice of the Customer right isn’t a ‘nice to have’, it’s a competitive advantage. A VoC programme which not only prioritises insights for service improvement, but – critically — enables real-time service recovery will: Enhance customer satisfaction , leading to greater spend, cross-sell, and upsell.

Touchpoint 62

Touchpoint Return on Investment Competitive Advantage Feedback 62

Gainsight

MAY 18, 2023

The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey. “The The history of Customer Success and the history of Gainsight are fundamentally intertwined.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Gainsight

JULY 1, 2022

This strategy puts the product at the forefront of the customer journey to drive conversion, adoption, retention, and expansion. The results were some of the most insightful data we’ve seen in some time. Of companies that use product experience data, 57% use it to develop product roadmaps.

2022 52

2022 Roadmap Metrics Sales 52

CSM Magazine

JULY 7, 2022

In addition to reducing interdepartmental barriers, curbing overspending on unnecessary technology solutions, and unlocking key insights into customer loyalty and employee engagement, it can drive results and accelerate business growth. At Avtex, we guide clients through the process using our Five E’s Framework.

Brands 59

Brands 2026 Customer Journey Mapping 2024 59

West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. Enabled by real-time, continuous data collection and data analytics, teams can measure progress with smaller, more frequent milestones—versus plodding toward a completion date on a years-long roadmap.

Banking 52

Banking Innovation 2022 Government 52

SmartKarrot

JANUARY 15, 2021

From an internal viewpoint of an organization, there are multiple stakeholders interacting with the same customer. There are various touchpoints a customer makes with an organization in their entire customer journey. A well-connected brand experience is all they should experience in their entire customer journey.

Customer Experience 11

Customer Experience Touchpoint 2021 Sales 11

Gainsight

AUGUST 10, 2020

A lot of valuable insights, relevant questions, and real-time workshopping. We thought it would be interesting to break down what’s top of mind for customer success and product executives. Many executives were looking to understand who owned critical phases of the customer journey like renewals and expansions.

Leadership 59

Leadership 2020 Events Customer Success 59

Gainsight

JUNE 10, 2021

Jen gave critical insight on how to provide training, coaching, assets, and tools through Gainsight’s CS Enablement. There is more training for tenured CSMs to drive and outcomes throughout the customer journey by aligning the training to the customer lifecycle. That must include knowing who your users are.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52