Lumoa

APRIL 28, 2020

New technology has driven organizations to undergo digital transformations, as a result, we see a shift in consumer behavior. Apps, machine learning, AI and other types of new technology have made it possible for consumers to do almost whatever they want- whenever they want– wherever they want.

Customer Experience 83

Customer Experience Customer Journey Mapping Omnichannel 2021 83

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Most Peloton customers stayed loyal throughout the pandemic, but with prices rising and gyms reopening, the blended in-person and online experience should be a top priority. But nothing stays gold forever.

Financial 52

Financial 2022 Leadership Apparel 52

West Monroe

AUGUST 15, 2022

A 2021 report by American Banker found that while Gen Z and millennials vastly prefer app-based interactions, older generations still heavily rely on in-person and online channels. With customers valuing both in-person and online experiences, banks must find the balance between legacy branch models and a digital platform.

Banking 52

Banking Marketing Customer Experience Financial 52

Gainsight

JULY 7, 2021

And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals. And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries.

2021 45

2021 Events Social Media 2013 45

Magellan Solutions

AUGUST 13, 2021

Decisions based on automated tools, including in the content moderation space, run the risk of further marginalizing and censoring groups that already face disproportionate prejudice and discrimination online and offline. Hidden meanings will sometimes be lost on an AI when in many cases, a human could easily grasp the meaning in an instant.

Social Media 40

Social Media Government Culture Brands 40

C Space

JULY 27, 2020

The Disney-owned network has debuted FX Unlocked , a free online experience for the virtual convention with activations tied to series including American Horror Story, What We Do in the Shadows, Dave and Cake. Fans can access the experience on FXSDCC.com , which is live through July 26.

2020 52

2020 Brands Transportation Fashion 52

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” ” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago.

Retail 139

Retail Contact Center 2021 Customers 139