Forrester's Customer Insights

SEPTEMBER 27, 2023

According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. India is emerging as a powerhouse in mobile banking adoption. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 51

Banking 2023 Consumers Customer Centricity 51

Forrester's Customer Insights

OCTOBER 30, 2023

Have you ever heard a leader of a successful business proudly announce that they don’t much care about understanding their customers’ needs? The data from Forrester’s recent report, The State Of Customer Obsession In B2B, 2023, is clear on the value of knowing what drives your customers. Yeah, me neither.

2023 59

2023 B2B Customers Customer Insights 59

Forrester's Customer Insights

OCTOBER 17, 2023

Shareholders demand profitable, responsible revenue growth. Buyers expect you to deliver value at every step of the sales process. And sellers expect to be prompted to the best actions and steps to take to achieve quota. It’s really hard to deliver on all these expectations. Buying motions are complicated.

Sales 59

Sales 2023 B2B Customer Engagement 59

Forrester's Customer Insights

JUNE 14, 2023

Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech. Industry CRM is a clear choice in economic downturns for companies that are looking to get sustainable value from their tech investments.

Financial 26

Financial 2023 Customer Experience Customer Relationship Management 26

Forrester's Customer Insights

SEPTEMBER 27, 2023

According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. India is emerging as a powerhouse in mobile banking adoption. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 26

Banking 2023 Consumers Customer Centricity 26

Lumoa

FEBRUARY 14, 2024

Gartner’s 2023 Top Priorities for Customer Service & Support Leaders Report identified customer data and analytics as integral for success. Many customers are also willing to share controlled amounts of personal data if it can help personalize their experience. But CX very rarely deals in absolutes.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Forrester's Customer Insights

APRIL 10, 2023

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Last week, we published our latest in a series of “State Of” reports for specific verticals.

Retail 26

Retail 2023 Healthcare Financial 26

ShepHyken

OCTOBER 6, 2023

Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. How to Build Customer Loyalty In 2023 – 3 Must-know Strategies A few strategies in your pocket can help you build customer loyalty better by keeping your customers engaged and loyal.

2023 61

2023 Loyalty Social Media Loyalty Programs 61

Lumoa

AUGUST 8, 2023

They are designed to assess how customers interact with a given product, such as how often they use it, how much they spend, and how long they have been a customer. Remember, every piece of customer feedback is an opportunity for growth and improvement. Examples of some behavioral questions: How do you go to your workplace?

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

Gainsight

JANUARY 18, 2023

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. . At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. . Learn More at Pulse 2023. Scale With Digital.

2023 52

2023 User Experience Events Customer Success 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Forrester's Customer Insights

JANUARY 4, 2024

Recently, Forrester hosted predictions events across Delhi, Bangalore, and Mumbai to discuss what awaits business leaders in 2024, providing me with the opportunity to connect with many of the 250+ CXOs who attended. A few key topics bubbled up to the top and genAI, not surprisingly, was one of them.

2024 34

2024 Events Connections 2023 34

SmartKarrot

AUGUST 12, 2021

As per a prediction made by Gartner , in 2019, 25% of all customer interactions were automated through AI and machine learning. Furthermore, with 90% of companies now planning to deploy AI within three years, this number is expected to grow to 40% by 2023. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Most companies have a good gut feeling about the top issues customers care about, but it’s hard to quantify and prioritize those issues. Personalization and targeting capabilities.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Magellan Solutions

JULY 19, 2021

Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Data processing outsourcing has been used to provide customer insights. This is possible by analysis and prediction of customer behaviours from millions of data. Customer engagement. Search Engine Optimization.

2021 52

2021 Healthcare Transportation Insurance 52

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. An Apple business account offers extensive benefits, significantly enhancing business operations and customer engagement.

Connections 110

Connections Document Information Insights 110

BirdEye

JANUARY 16, 2024

Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Focuses mainly on customer relationship management features.

Management 59

Management Social Media 2028 Customer Relationships 59

BirdEye

SEPTEMBER 20, 2023

Competitor insights 4. Customer insights 5. Customer experience 6. Respond to customers 7. In addition to tracking consumer data, AI tracks trends, customer behavior, and effective customer engagement options. Track strategies, products, and customer information throughout the industry.

Marketing 64

Marketing Advertising Social Media E-support 64

SmartKarrot

JANUARY 21, 2021

This is essentially used by the customer experience and marketing teams to propel ingesting every byte of customer data from suitable channels, devices, and platforms and transforming it into a unified customer profile. Often companies leverage the CDP Software as an undisputed point of customer information.

E-support 10

E-support Customers Customer Journey Mapping Events 10

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. For example, running a contest can encourage new users to follow your page, engage in conversation with others, or share your posts with their friends.

Social Media 94

Social Media Multi-Channel Metrics Measurement 94