Alida

JANUARY 17, 2023

While navigating a recession is undoubtedly difficult, spending the time to understand customer motivations and concerns can significantly reduce risk from decision-making and help create more value for both customers and the business.

2023 130

2023 Innovation Customer Experience Customer Engagement 130

Optimove

DECEMBER 21, 2023

Both are crucial for maintaining a positive image, sustaining customer engagement, and optimizing marketing strategies to increase customer loyalty and lifetime value. This post highlights Optimove 2023 surveys of more than 2,000 consumers. Source: 2023 Survey of B2C Marketers).

2023 111

2023 Consumers Brands Marketing 111

Braze

OCTOBER 18, 2023

To help brands dig deeper into what's possible for customer engagement with the right technology at their fingertips, Braze brought together more than 70 speakers—including thought leaders, senior executives, innovative marketers, and customer engagement subject matter experts—at our annual Forge…

Customer Engagement 114

Customer Engagement Technology Engagement 2023 114

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

2023 123

2023 Customer Experience E-support Customers 123

Braze

MAY 2, 2023

Today, we’re going to take a look at key takeaways from our analysis of the state of customer engagement in Europe, the Middle East, and Africa (EMEA) in 2023. We’ll walk through how brands can advance their customer engagement strategy to drive activation, engagement, and monetization when it…

2023 52

2023 Customer Engagement Engagement Customers 52

Lumoa

OCTOBER 26, 2022

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. If you want to stay on top of Customer Experience trends and innovation, here is the list for you. .

2023 94

2023 Customer Experience Contact Center Financial 94

Braze

AUGUST 1, 2023

While the CER provides insight into modern customer engagement and what it means to brands and their customers on a global scale, it also provides guidance on what those dynamics look like in key regions of the world. Today, we’ll walk through how brands can advance their customer engagement…

Customer Engagement 96

Customer Engagement Engagement 2023 Brands 96

Braze

AUGUST 11, 2023

Findings from a survey of 1,500 VP+ marketing decision-makers across 14 global markets reveal key opportunities for French brands and their marketing and customer engagement efforts.

Customer Engagement 96

Customer Engagement Engagement 2023 Customers 96

Braze

MAY 17, 2023

Find out the top customer engagement strategies and priorities for media and entertainment brands, according to the 2023 Global Customer Engagement Review.

Entertainment 52

Entertainment 2023 Customer Engagement Engagement 52

Braze

APRIL 26, 2023

These are the top strategies that financial services brands can use to drive activation, monetization, and retention, according to the 2023 Global Customer Engagement Review.

Financial 52

Financial 2023 Customer Engagement Engagement 52

Braze

MAY 3, 2023

Find out the top customer engagement strategies and priorities for retail and eCommerce brands, according to the 2023 Global Customer Engagement Review.

2023 52

2023 Retail Customer Engagement Engagement 52

SAP Customer Experience

FEBRUARY 6, 2023

It’s time again to connect our customers and partners with SAP Development Teams – the first cycle of the SAP Customer Engagement Initiative (CEI) in 2023 started today with 70+ new projects. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into.

Customer Engagement 88

Customer Engagement Engagement 2023 Connections 88

SAP Customer Experience

MAY 15, 2023

The second cycle of the SAP Customer Engagement Initiative (CEI) in 2023 started today with 49 new projects – so it’s about time again to connect our customers and partners with SAP Development Teams. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early.

Customer Engagement 74

Customer Engagement Engagement 2023 Connections 74

Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

2023 78

2023 Contact Center Customer Journey Mapping Touchpoint 78

Upstream Works

JANUARY 20, 2023

These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact centers. There are two main lenses through which these factors must be filtered: customer experience (CX) and agent experience (AX).

2023 78

2023 Contact Center Consumers Technology 78

ShepHyken

DECEMBER 28, 2022

Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Manage the first impression. It sets the tone for what’s to follow. .

2023 132

2023 Fashion Customer Service Training Reference 132

Braze

MAY 10, 2023

At Braze, helping brands make the most of their customer engagement efforts is what we do—and it's always exciting to see companies achieving exceptional results. Accordingly, we are proud to announce the winners of our inaugural Get Real with Braze Customer Awards, held in Jakarta on May 10, 2023.…

2023 52

2023 Customer Engagement Engagement Customers 52

Eptica

SEPTEMBER 17, 2023

Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency.

Customer Engagement 62

Customer Engagement Engagement Customer Service 2023 62

Comm100

NOVEMBER 23, 2022

As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations.

2023 86

2023 Customer Service Omnichannel 2025 86

Magellan Solutions

SEPTEMBER 6, 2023

revenue surge via customer engagement. Don’t know any chatbots to help with your customer engagement campaign? Here are some of the best AI chatbots to help with customer engagement and business profit! This makes customers happy and keeps them coming back. What specific AI are we talking about?

Customer Engagement 52

Customer Engagement Engagement 2023 Social Media 52

SAP Customer Experience

MAY 25, 2023

Your path for registration is open again for this year’s second cycle of the 2023 SAP Customer Engagement Initiative (CEI). The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into SAP’s product developments and directly work with the developers to define and.

Customer Engagement 73

Customer Engagement Engagement 2023 Insights 73

SAP Customer Experience

MAY 25, 2023

With the second cycle of the SAP Customer Engagement Initiative in 2023, customers and partners are welcome to register until June 16 for the SAP Globalization Services projects and exchange.

Customer Engagement 78

Customer Engagement Engagement 2023 Customers 78

Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

Braze

SEPTEMBER 26, 2023

Here’s everything you need to know about our annual customer engagement conference—Forge 2023, including this year’s theme, location, dates, and featured sessions.

2023 64

2023 Customer Engagement Engagement Customers 64

Beyond the Arc

JANUARY 2, 2023

But wait—as we begin the first chapter of 2023, there’s a looming plot twist. What customer experience (CX) challenges can we expect to see in 2023?Spotting The post 2023 Trends in CX, Fintech & AI: Go bold or get left behind appeared first on Beyond the Arc.

2023 106

2023 2022 Customer Experience Social Media 106

Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Remote work will continue to become more common in 2023. This is where predictive analytics come into play, and you can expect to see more of this in 2023.

2023 78

2023 Virtual Agent Contact Center Customer Experience 78

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. Download CX Realities 2023 here.

2023 52

2023 White Paper Omnichannel Download 52

Braze

NOVEMBER 6, 2023

Select sessions from our premier annual customer engagement conference, Forge 2023, are now available to watch on demand.

2023 52

2023 Customer Engagement Engagement Customers 52

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

2023 52

2023 Webinar Metrics Social Media 52

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Before going over the biggest banking customer experience trends, let’s take a moment to analyze today’s landscape. Future Trends for Customer Experience in Banking in 2023. Low Customer Engagement Levels.

Banking 94

Banking 2023 Customer Experience Financial 94

SAP Customer Experience

FEBRUARY 15, 2023

The first cycle of the 2023 SAP Customer Engagement Initiative (CEI) is live and you can sign up on Customer Influence (sap.com) until March 10. The SAP Customer Engagement Initiative enables you, as an SAP partner, to get early insights into SAP’s product developments and directly work with SAP development.

Customer Engagement 61

Customer Engagement Engagement 2023 Feedback 61

SurveySparrow

JULY 23, 2023

Once upon a time, businesses believed that the best way to win customers was through the quality of their products or the competitiveness of their prices. But as we journey through 2023, a different tale is being written. In this story, the hero is the customer, and the quest is for an exceptional customer experience (CX).

2023 52

2023 Customer Experience Omnichannel Loyalty Programs 52

Lithium

JULY 5, 2023

Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access.

2023 52

2023 Webinar Events Definition 52

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

2023 59

2023 Customer Success Multi-Channel B2B 59

Braze

SEPTEMBER 13, 2023

Use this cheat sheet to secure your boss’s permission to attend Forge 2023, the annual customer engagement conference from Braze.

2023 59

2023 Customer Engagement Engagement Customers 59

BirdEye

MAY 30, 2023

In addition, you can use customer feedback software to measure and analyze the website feedback, survey responses, and customer opinions you receive. Industry experts are labeling 2023 as the “ feedback economy. ” The tool also helps you build out a customer profile for every customer, with detailed data and insights.

2023 98

2023 Feedback Net Promoter Score Social Media 98