ShepHyken

MAY 8, 2017

10 Content Marketing and Customer Experience All-Stars by James A. CIO) From the recent Adobe digital marketing conference, here are 10 examples of brands (and in one case, an Australian entrepreneur) that are killing it with their content marketing and/or customer experiences. Great examples that we can all learn from.

2017 81

2017 Article Customer Service Airlines 81

ShepHyken

DECEMBER 3, 2018

Each week I read a number of customer service and customer experience articles from various resources. How the leader in the cockpit builds a brand by Alaina Love. There is a lot to learn from this short article about a commercial airline captain that recognized his job was to do more than just fly the plane.

Article 102

Article 2018 Customer Service 2019 102

Stella Connect

MARCH 30, 2022

If you focus on teams, you’ll encourage friendly competition and create a more cohesive contact center culture. What will serve as rewards depends on both your budgetary constraints and the culture you want to build. You could also offer your own brand’s products, which is a more cost-effective approach.

Rewards Programs 52

Rewards Programs Call Center Contact Center Culture 52

ShepHyken

JUNE 20, 2016

My Comment: If you asked me to list the three of the most customer centric companies, I would have guessed two out of three correctly (and you probably would, too). Here are three great companies, Amazon, Southwest Airlines and TD Bank (I wouldn’t have guessed this last one), that are relentless when it comes to being customer focused.

2016 78

2016 Article Customer Service Loyalty Programs 78

Stella Connect

MARCH 12, 2018

If you focus on teams, you’ll encourage friendly competition and create a more cohesive contact center culture. This will depend on both your budgetary constraints and the culture you want to build in your contact center. If you reward individual agents, they’ll appreciate it more, and it will help with their career progression.

Rewards Programs 40

Rewards Programs Call Center Contact Center Culture 40

ShepHyken

AUGUST 26, 2016

Unfortunately, the customer may always think he is right, but in reality, that just isn’t the case. It’s the perception of being right that draws the customer back to a company’s brand to solve a problem, make a demand or request a response. A silent customer is not always a happy customer. Micha Mikailian.

Blog 0

Blog Customer Service Communication Customers 0

Service Untitled

MARCH 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled.

Blog 43

Blog Loyalty 2010 Airlines 43

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

ShepHyken

MARCH 8, 2021

They build brands. My Comment: Customer Experience (CX) is marketing. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees. Happier employees will mean happier customers. It’s that simple. Follow on Twitter: @Hyken.

2021 139

2021 Article Customer Service Hospitality 139

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySparrow

OCTOBER 1, 2023

It assures customers that they’re not alone in navigating their purchase or using a service – there’s always someone ready to assist them. This level of care and attention can turn a regular customer into a loyal advocate for the brand. Priority Support Picture yourself as a premium passenger at an airport.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

ShepHyken

OCTOBER 3, 2016

This is a world-wide celebration and some great people in Rwanda remind us that the celebration is not only for customers, but for employees as well. Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline.

2016 124

2016 Article Airlines Customer Service 124