author michael-fine 
Eptica
SEPTEMBER 9, 2015
Author: Michael Cheung The immediacy and reach of Twitter means it has become a vital channel for customer service. However, there is a fine line between being helpful and overly interactive, so companies need to work out what is acceptable to their customer demographic. Published on: September 09, 2015.
Beyond Philosophy
JANUARY 18, 2017
Ryanair chief executive Michael O’Leary has made it clear – repeatedly — that he couldn’t care less about customers. Colin is an international author of five bestselling books and an engaging keynote speaker. But not me, when low fares come at the expense of everything else. Absolutely not.” Terrible Service!
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Beyond Philosophy
JANUARY 18, 2016
Their stock lost 30% in the first 24 hours after the discovery, faced fines of up to $18 billion, class actions lawsuits, and were subject to a criminal investigation in the U.S. Michael O’Leary CEO of Ryanair said that customers complaining about the boarding pass fee should “pay 60 Euros for being so stupid”?
Beyond Philosophy
JUNE 13, 2019
We also asked Beyond Philosophy’s employee engagement expert and author of Employee Ambassadorship Michael Lowenstein to join us as well. Organizations look at employees in terms of fit, productivity, and alignment, which is all fine, but they do not look at an employee in terms of creating this high-level focus on the customer.
SurveySensum
JUNE 19, 2023
That quote from Michael LeBoeuf, a renowned business author, really hits the nail on the head. Use the insights from surveys to fine-tune your products, services, or customer interactions. You know what they say, ‘A satisfied customer is the best business strategy of all’! Don’t you think?
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Annette Franz – Customer Experience Consultant, Keynote Speaker, Author .
Russel Lolacher
JANUARY 2, 2023
In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. . “Just” I’m putting that right in there.
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