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Happy customers are closer than they appear

Think Customers

This article first appeared in the Customer Strategist. The automotive industry has been on a roller coaster ride of profit and loss in recent years. At the start of the COVID-19 pandemic, automotive sales tumbled in 2020 before surging demand and a global chip shortage sent prices skyrocketing in 2021.

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New customer loyalty measurement tool taps Data Republic’s marketplace

SuiteCX

Customer experience consultancy, Ellipsis, launches first productised data offering off the back of Data Republic’s data exchange marketplace. Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments.

Loyalty 40
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New customer loyalty measurement tool taps Data Republic’s marketplace

SuiteCX

Customer experience consultancy, Ellipsis, launches first productised data offering off the back of Data Republic’s data exchange marketplace. Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments.

Loyalty 40
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How Cadillac drives customer centricity in the luxury market

Alida

It allows us to make business decisions based on insight on evolving consumer preferences. Focusing on customer experience. There’s no doubt innovation is important in the automotive business. While recognizing the importance of pushing the limits of innovation, we also believe customer experience is the new battleground.

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Top 10 Customer Thermometer Alternatives in 2024

SurveySparrow

But if you wish to skip to the alternatives, feel free to jump right ahead: Top Customer Thermometer Alternatives Now, if you want to take a sneak peek at the alternatives, I have added a table at the end Table of Comparison Off we go! What is Customer Thermometer ? You get simple one-click feedback surveys for better-quality insights.

2024 52
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Empathy and Agility in a Changing Landscape

C Space

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. We have initiated numerous measures along the entire value chain that contribute to the vision of achieving carbon neutrality by 2050. As mentioned, we are in the middle of the largest transformation of the automotive industry.

2025 52
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What is the purpose of customer experience management?

ViiBE Blog

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What's the meaning of customer experience management (CEM)? How can you measure customer satisfaction? ViiBE Blog. Natalia Barszcz. August 17, 2021.