Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. Like a suit, your beta testing strategy needs to be tailored to fit well. You can’t major in Beta Testing. ” You’re not alone there.

Feedback 66

Feedback Download Webinar Presentation 66

SurveySensum

AUGUST 8, 2023

Create a Knowledge Base & Self-Service Options for Customers Imagine having a one-stop shop filled with FAQs, helpful guides, detailed blogs, step-by-step video tutorials, and much more. Remember the old saying, “A happy customer is a loyal customer”? That’s where customer feedback comes into play.

B2B 52

B2B Feedback Customer Service Touchpoint 52

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Are there any obstacles we need to prepare for before taking any steps? Initially, Alice was excited about these feature requests from the product feedback surveys. Let’s scroll down and discover!

Roadmap 52

Roadmap Feedback Demo Customers 52

SmartKarrot

MAY 7, 2020

Nevertheless, we have researched through the best practices followed by many professionals in the Customer Success teams and found out few common practices that can hold valid for every other CS professional in different fields. The customer success department is no longer siloed in a SaaS based organization. So here we go!

Customer Retention 10

Customer Retention Social Media Reference B2C 10

Grade.us

MARCH 27, 2019

recently enabled a Beta feature that allows our customers to use Google Tag Manager on their review funnel. Since the GTM feature is in Beta, you would just need to reach out to our team at support@grade.us for Beta access. Google Tag Manager Basics Setting Up Google Tag Manager on Your Grade.us

Management 29

Management Webinar Advertising Events 29

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running.

Metrics 72

Metrics Customer Success Insights Webinar 72

Pointillist

SEPTEMBER 26, 2018

In this blog post, I lay down five detailed ways in which you can use the customer experience metrics you collect to take direct actions that improve your customers’ experiences and maximize gain for your organization. Release a beta version and track the NPS for it. b) Input for Product Development.

Metrics 65

Metrics Net Promoter Score Customer Experience NPS 65