Remove kickoff-tips
article thumbnail

How to Set Your Kick-off Meetings Up for Success

CSM Practice

The kickoff meeting is usually the first live interaction Customer Success has with a new customer. The next step in preparing for the kickoff meeting is to prepare the customer. In your email to the customer asking for this kickoff meeting, you will take additional steps to prepare for a successful meeting. Next steps.

article thumbnail

There’s Still Time: 5 Tips to Score a Winning Email During the World Cup

Optimove

As we approach kickoff, accelerate your email campaigns with these five tips. #1 user-generated content that has the potential to become incredibly viral) Blog posts . The post There’s Still Time: 5 Tips to Score a Winning Email During the World Cup appeared first on Optimove. 1 – Realize the power of real-time.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital Customer Success Strategies That Drive Expansion and Renewal

Gainsight

This means that by launching true customer centricity from the very first kickoff call, Customer Success Managers (CSMs) will be privy to the customers’ intended business outcomes. Be sure to look at the previous blog posts in this series for guidance and examples on aligning digital-led CS strategies to the entire customer lifecycle.

article thumbnail

How to Set Your Kick-off Meetings Up for Success

CSM Practice

The kickoff meeting is usually the first live interaction Customer Success has with a new customer. The next step in preparing for the kickoff meeting is to prepare the customer. In your email to the customer asking for this kickoff meeting, you will take additional steps to prepare for a successful meeting. Next steps.

article thumbnail

5 Sales to Customer Success Handoff Tips

Amity

This article was originally published on WnTD's blog. Here are some tactical tips to use: Your hand-off process should require that all pertinent information is logged in your CRM before the deal is closed by your sales executive. Develop a consistent kickoff and onboarding process for your customer success team to execute.

Sales 87
article thumbnail

How to Manage Customer Wait Time: The Best Tips From Great Companies

Beyond Philosophy

This type of kickoff is indicative of what I describe as a bitty process, meaning a lot of little parts make up the whole. The post How to Manage Customer Wait Time: The Best Tips From Great Companies appeared first on CX Consulting. The host or waiter gives you menus and takes a drink order. ” Psychcentral.com. 8 July 2018.

article thumbnail

12 Quick and Easy Engagement Automations for Customer Success

ChurnZero

If you don ’ t have any frequently underused functionality , use tips and tricks to show y our customer how to use your tool more effectively – whether it’s your own favorite shortcut or a new how-to you’ve recently learned. Collect and organize your best advi ce and use it to start a n adoption campaign. .