thank-you.-two-magic-words-for-delivering-a-great-customer-experience Blog Related Topics 
Win the Customer
MARCH 7, 2016
Not so long ago, I was a complete rookie to the blogging world. You know the feeling when you have to choose between many options but you don’t have all the knowledge and understanding to make a sound decision? I needed to select a hosting site to start my blogging adventure. But I had no choice.
Smith+co CX
APRIL 6, 2018
Part One - Thank You. The words ‘thank you’, and the even bigger notion that sits behind the words; to be thankful – have pretty much disappeared from the customer experience. It’s a real rarity to find a brand that conveys authentic thankfulness after a transaction has taken place.
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AskNicely
FEBRUARY 12, 2018
You could say I’m a long-time “promoter.”. Are you with me so far? Still not feeling great. It was like magic. I didn’t get an Escalade, but I got an amazing experience that made my night. I didn’t get an Escalade, but I got an amazing experience that made my night. Great conversation. Five stars.
Comm100
DECEMBER 8, 2017
Another Thanksgiving has come and gone, but that doesn’t mean you’ve missed your chance to be thankful. In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Why Thanking Your Customer Pays Off.
ijgolding
AUGUST 4, 2015
I am sure there are many more words that spring to mind when thinking about holidays planned both at home and abroad. The words I have chosen to use are all positive ones – exactly what should be used when thinking about a time every year that we most look forward to. As adults, the experience is very different.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?
Kustomer
JULY 8, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. Or would there simply be streamlined customer journeys? Interactions like this help the customer to feel listened to.
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