Remove the-one-relationship-that-determines-the-success-of-your-voc-program
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The One Relationship That Determines The Success of Your VoC Program

PeopleMetrics

No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. In this blog post, we are focusing on the internal help you will need. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs.

CEM 82
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An Article On Customer Experience That Actually Makes Sense

GetFeedback

All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. This leaves you with more uncertainty about CX than you had at the start of your research. . This one’s easy.

Article 337
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How to Launch the Best Voice of the Customer (VoC) Program

GetFeedback

We used to get so excited to talk about the Voice of the Customer (VoC). But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. How to set up your Voice of the Customer (VoC) program for success.

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How to Use the CSAT Metric in Your CX Program

GetFeedback

Great customer experiences are created by designing and understanding the end-to-end journey of your customer, from before they are aware of your brand all the way through to when they leave you or become your greatest advocate. . CX shouldn’t ever be measured by one metric alone. Of course not.

Metrics 273
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How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Lumoa

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business.

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Guest Blog: Three Surprising Ways You Can Improve the Customer Experience with Cloud IVR

ShepHyken

You’ve heard by now of all the practical ways that today’s dynamic IVR can support your customer experience, including: Providing simple self-service functions such as balance checking or order status without needing to talk to an agent. So how can your contact center IVR get there? Get Straight to the Point.

Blog 92
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How & why to restart your Voice of Customer program

Thematic

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Then, h ow do you use VOC data to drive change in your organization?