Second to None

MARCH 30, 2018

Creating a great Customer Experience can serve as a huge differentiator between your brand and the rest of the competition, but it can be very challenging to establish this level of service. When I arrived at my hotel room, I was speechless. Every brand can learn from this story. I did so immediately.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

ShepHyken

JULY 31, 2017

10+ Times Hotels Surprised Everyone With Their Creativity by Sarune Mac. Bored Panda) If you stay at hotels often, you know that most of them seem to offer the same old thing – mildly friendly reception, a decent bed, and a warm shower. Why does my business have such angry customers? by John Walls.

2017 0

2017 Article Net Promoter Score Customer Service 0

ShepHyken

JANUARY 26, 2022

It seems that almost every time I get my car worked on, call my internet provider, stay at a hotel, fly on an airline, order almost anything online, etc., Because many times I leave my name and phone number in the comment section for the company or brand to call me. I get a survey. You get the idea. Why do I believe that?

Rewards Programs 124

Rewards Programs Airlines Hotels Feedback 124

ClientSuccess

NOVEMBER 14, 2019

As a premier and exclusive customer success conference, attendees can expect to learn more about CSM in an exceptional learning environment with like-minded individuals (and incredible evening activities like hiking and skiing). Customer SuccessCon. W Hotel, Seattle, WA. January 13, 2020. March 23 – 25, 2020.

2020 40

2020 Customer Success Hotels Events 40

ClientSuccess

NOVEMBER 14, 2019

As a premier and exclusive customer success conference, attendees can expect to learn more about CSM in an exceptional learning environment with like-minded individuals (and incredible evening activities like hiking and skiing). Customer SuccessCon. Hotel Shattuck Plaza Berkeley, CA. November 18, 2019. March 23 – 25, 2020.

2020 40

2020 Customer Success Hotels Events 40

ShepHyken

NOVEMBER 17, 2017

Asking your customers to post online reviews shows that you have confidence that you will take care of your customers by delivering a great customer service experience and taking care of any problems that may arise – in such a way that will earn you a glowing online review. – Shep Hyken.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

inmoment

MARCH 9, 2020

It has probably been years since you stopped to check out of your hotel. However, the new world of customer experience also makes new demands on customers. If not managed skillfully, these demands can drive away large segments of your customer base. Companies must work overtime to ensure no customer gets left behind.

Customer Experience 52

Customer Experience Hotels Leadership Financial 52

SurveySparrow

OCTOBER 1, 2023

It assures customers that they’re not alone in navigating their purchase or using a service – there’s always someone ready to assist them. This level of care and attention can turn a regular customer into a loyal advocate for the brand. Consider a high-end hotel as an example.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

ShepHyken

JULY 31, 2017

10+ Times Hotels Surprised Everyone With Their Creativity by Sarune Mac. Bored Panda) If you stay at hotels often, you know that most of them seem to offer the same old thing – mildly friendly reception, a decent bed, and a warm shower. Why does my business have such angry customers? by John Walls.

Article 52

Article Net Promoter Score 2017 Customer Service 52

Service Untitled

NOVEMBER 28, 2012

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. Have a written service strategy.

Customer Service 92

Customer Service Hotels Hospitality Leadership 92

CX Journey

JANUARY 11, 2018

Today’s savvy consumers have a variety of options when it comes to engaging with your brand. From desktop and laptop computers to tablets and smartphones and even brick and mortar stores, the customer journey is more complicated than ever. Customers get better experiences, while businesses acquire and retain more customers.

Omnichannel 58

Omnichannel Communication 2009 Social Media 58

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. And we all know, what goes online, reaches everyone and hampers the brand image as well. Customer Engagement Challenges.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

ShepHyken

SEPTEMBER 18, 2017

Every employee – and that includes top executives – should experience what every customer experiences. LinkedIn) Hotel people like yourself are the reason why others can take their mind off troubles and get a comfortable night’s sleep (even though their house is under water or completely destroyed).

2017 82

2017 Article Customer Service Hospitality 82

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

NOVEMBER 8, 2017

The same can be said for providing customer service through social media. From Priceline to JetBlue, the biggest brands are turning to Twitter, Facebook, and Instagram to resolve customer issues and proactively provide support – and so should you. Click here to download the full ebook. Monitor Your Competition.

Social Media 48

Social Media Customer Service Marketing Hotels 48

ShepHyken

NOVEMBER 10, 2017

Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. 3. Provides a seamless customer on-boarding experience. Promising travel search marketplace, ixigo, uses the power of live chat to solve traveler queries around the clock.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

ShepHyken

MAY 30, 2022

Here you will find some interesting stats and findings about why rewards programs fizzle out, the mistakes companies/brands make, and more. The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13

Martin Hill-Wilson

JANUARY 29, 2016

As a way of orchestrating self help and live assistance for digitally minded customers I think it’s a winner. I’m sure it will be seen as a milestone competency for brands once reached. I can imagine robots scooting up and down the shop floor or greeting travellers arriving in a Tokyo hotel reception.

Roadmap 49

Roadmap 2016 2019 Customer Journey Mapping 49

Grade.us

DECEMBER 26, 2019

This meant passing through a no-name town in Wyoming and staying at a local hotel. Thing is, I was only in the mindset of thinking about the hotel. Which probably wouldn’t have been a boon in the case of the Mexican restaurant…but “don’t suck” is kind of a prerequisite of a good review strategy anyway.

Travel 26

Travel Hotels Tourism Consulting 26

ShepHyken

JULY 11, 2018

I’ve stayed at many Crowne Plazas in the past, and they are nice hotels, however, the experience at this one was quite unique. First, the concept of personalization is to make the customer feel like the experience is somewhat unique to them. Not just any beer, but a special brand called Double Magician and Staff Magician.

Customer Experience 4

Customer Experience Hotels Travel Customer Service Training 4