Communication Omnichannel Technology Virtual Agent 
Upstream Works
JUNE 9, 2022
It was 2006 and it was way ahead of its time – providing omnichannel agent desktop capabilities long before the concept of “omnichannel” was formed. UpStart was designed with one thing in mind – to simplify the life of the contact center agent. ” Then, an application called UpStart was born.
Interactions
SEPTEMBER 30, 2021
Healthcare organizations can achieve this by utilizing Conversational AI and leveraging an omnichannel strategy. With a patient-centric approach, technology is required to support quality experiences at scale. Or you had to repeat your reason for calling to multiple different agents? Create Access to Ideal Patient Communication.
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Lumoa
JUNE 23, 2021
Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .
Think Customers
OCTOBER 4, 2021
In most cases it’s an artificially intelligent virtual agent that greets users in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Chatbots perform an important role in the omnichannel ecosystem, but chatbot platforms often keep the customer glued to one channel.
Inbenta
APRIL 14, 2020
Nowadays, digital technology plays an increasingly important role in the lives of consumers. This digitalization transforms their habits and confronts them with a multiplication of communication channels. A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way.
Interactions
MAY 28, 2020
And, they are more willing to use self-service technologies to communicate with brands. No matter what industry to task, consumers are now more open to using technology to its fullest potential to keep themselves safe. The debate about multi-channel, cross-channel, and omnichannel is that of the past.
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