SurveySensum

JANUARY 8, 2021

The Last Dance was an amazing documentary and perfect for us sports-starved fans in the middle of the pandemic. Can a TV series really be something special for consumers? It went from being a small hangout app and then blossomed into a powerful tool to connect with our local community. Well, in this case, it was.

2020 81

2020 Customer Experience Travel E Commerce 81

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

2020 52

2020 Brands Hospitality Entertainment 52

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Before the pandemic, consumers shopped in physical spaces as an activity—a way to interact socially. On the other hand, consumers used to buy things online, but in very transactional methods.

2021 87

2021 E Commerce E-support Retail 87

C Space

MAY 28, 2020

What’s more, that group is Gen Z, the under-25 consumers who statistically lack the job security and affluence that many older buyers enjoy. The survey’s most surprising finding deals with young consumers and luxury. DocCity is inventing the premises and the services that support this transformation, ”explained Boutin.

2020 52

2020 Brands E Commerce Fashion 52

Storyminers

JULY 29, 2016

In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. Our most effective customer retention strategy is to be relentless about support. It feels impersonal and leaves an impression on the consumer that they are only data. Erin Engstrom. Emmelie De La Cruz.

B2C 49

B2C Customer Retention Brands Social Media 49

BirdEye

APRIL 13, 2023

However, certain businesses can benefit more from advertising on Facebook, such as e-commerce, local, B2B, service-based, and app-based businesses. Here are some ad examples that do well on Facebook: E-commerce businesses can drive sales with Facebook’s product catalog and dynamic ads.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

OCTOBER 5, 2023

Brand perception refers to how consumers view, think, and feel about a company and its offerings. Brand perception is subjective and can be influenced by consumer expectations, preconceived notions, and a company's reputation. It shapes consumer behavior and impacts a brand's success. What is the purpose of brand perception?

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

Lumoa

JUNE 26, 2023

Focus on customer support 6. Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. Consider a customer looking to buy sports shoes from a popular brand. Optimize for mobile 5.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

C Space

MAY 11, 2020

According to gaming and e-sports market research firm Newzoo , there are 2.7 Restaurant franchise operator Yum China is betting that Chinese consumers will still choose to dine-in in the aftermath of the coronavirus crisis and plans to open more Pizza Hut KFC outlets in China’s smaller cities in the coming months.

2020 52

2020 Brands Fashion Advertising 52

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process. She has everything; from outdoor gear to athletic apparel and fitness equipment. And guess what?

Retail 52

Retail Feedback 2023 Social Media 52

C Space

JUNE 8, 2020

The company is also committing $40 million over four years to support black communities, he said, which will be spearheaded by Craig Williams, the president of the Jordan brand. Dada’s technology platform connects major supermarket chains in China with more than 630,000 part-time delivery people, according to the company. yuan ($21).

2020 40

2020 Brands Magazine Travel 40

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. So VoC managers conduct numerous analyses to prove the connection between customer feedback and revenue trends. So, what does it mean?

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities.

2011 11

2011 E Commerce E-support 2008 11

Currency Alliance

NOVEMBER 14, 2019

To support digital transformation, your customer data needs to be in a single CRM that actions data using a single campaign management system. Reebok, a sports brand, now offers ‘all-access passes to concerts and events’[vi]. The consumer may not consciously think that Tesco or British Airways can’t do this.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

C Space

FEBRUARY 12, 2020

An inflection point changes assumption around what is possible: the digital revolution and the direct-to-consumer revolution are familiar examples. They were connecting with customers directly, and today around a third of all Nike sales come from their direct-to-consumer channel. There are no answers in the building.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52