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Uncovering the “why” delivers higher research ROI for CX leaders

Alida

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . And that’s where research really yields ROI. How insight-driven companies improve and enhance NPS.

ROI 252
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Vodafone – Global Innovator Chooses AR Remote Assistance

TechSee

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. M annually. The Results.

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Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019

TechSee

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations. Who’s there?

2019 95
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Customer retention in the telecom industry – new thinking

TechSee

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

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To boost customer loyalty, telecom companies need to go beyond NPS

Alida

Telecommunication companies are under immense pressure to provide better, faster services. All of which can be attributed to our customer intelligence platform and its 500 percent ROI.”. Connect with me on LinkedIn. That’s a $1.6 trillion gamble. Want to hear more?

NPS 133
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Visual Claims: The insurance process of the future

TechSee

One of those companies, Lemonade , is offering innovative business models focusing on a fast and efficient approval process and transforming what consumers (especially millennials) have come to expect from insurance companies. According to the OECD Global Insurance Statistics , more than US $2.29 Simple process for wide range of use cases.

Insurance 116
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Chatbots in Telecom: Top 5 Reasons Why Telecom Companies Must Invest in Chatbots

Inbenta

In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Telecommunication call centers are often inundated with repetitive requests around the clock. 2020 saw spending drop to $1.3