Telecoms and Retention: Are customers leaving as fast as your internet speed?
CloudCherry
MARCH 15, 2018
but are making it a point to tell their friends and social connections about their frustrating experiences. For instance, leading cable MSOs (Multiple Service Operators) have entered the wireless field to further saturate an overgrown market and make competition even more stiff. Telecom companies, therefore, need to strategize wisely.
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