Second to None

FEBRUARY 1, 2019

In doing so, your company will move from a product-centric model to a customer-centric one. The customer will be at the forefront of every operation, guiding your business towards a higher satisfaction rate amongst your audience. 1,2 [link].

Net Promoter Score 82

Net Promoter Score NPS Metrics Customer Centricity 82

Second to None

MARCH 13, 2018

However, now that there are more channels for brands to interact with customers than ever before, there is a corresponding massive amount of data that a brand must filter through in order to acquire actionable outcomes from these data-collection programs. Our solutions are developed on the basis of solid research and statistical science.

Measurement 59

Measurement Voice of Customer Customer Centricity Insurance 59

Second to None

MAY 17, 2018

Creating a system that collects voice of customer feedback in perpetuity is essential to understanding your brand’s place in the minds of consumers. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1] [link]. [2]

Communication 86

Communication Voice of Customer Call Center Brands 86

Second to None

AUGUST 16, 2018

Nowadays, creating a great experience requires more than training employees to provide exceptional customer service. To truly separate your banking brand from the competition requires a customer-centric , omnichannel approach. The post Is Your Financial Services Brand Measuring Its Customer Experience? 1] [link]. [2]

Financial 59

Financial Measurement Brands Customer Experience 59

Second to None

OCTOBER 23, 2018

If your pizza chain is experiencing rapid growth, Second To None can help you retain the brand identity that brought you success and provide quality data and insights used to push your organization further towards complete customer-centricity. 1,2,3,4 [link].

Brands 74

Brands Measurement Magazine Customer Centricity 74

Second to None

AUGUST 9, 2018

Complete extensive Customer Experience research initiatives to get an accurate depiction of whether or not you are producing consistently satisfied customers and compare that data to industry benchmarks. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Net Promoter Score 63

Net Promoter Score Telecommunications Voice of Customer NPS 63

Second to None

MARCH 20, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Brands 85

Brands Social Media Voice of Customer Consumers 85

Second to None

AUGUST 21, 2018

As a result, organizations are always coming up with new ideas to provide optimized value to customers across every channel. This customer-centric, omnichannel approach requires a significant investment of time and energy, but the corresponding customer relationships formed serve as a foundation for continued growth and success.

Measurement 54

Measurement Net Promoter Score Customer Centricity Leadership 54

Second to None

MAY 31, 2018

Brands should strive to be as receptive to customer feedback as possible, collecting a trove of information that can then be converted into tangible changes to the way your team interacts with consumers. This feedback can be acquired in several different fashions, including voice of customer survey and mystery shopping programs.

Feedback 70

Feedback Net Promoter Score Voice of Customer Leadership 70

Second to None

AUGUST 14, 2018

Ultimately, making sure that each patron willing to take the time to provide feedback, whether that be in a survey or other research program, is essential to establishing an identity as a customer-centric organization. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Brands 59

Brands Fashion Customer Centricity Voice of Customer 59

Second to None

AUGUST 28, 2018

Reporting is an often-overlooked aspect of a mystery shopping , voice of customer survey or other CX research program. Finding a vendor that can meet your reporting needs is vital to the success of any Customer Experience research program that your brand invests in.

Measurement 59

Measurement Voice of Customer Leadership Customer Centricity 59

Second to None

FEBRUARY 6, 2019

Defining a way for CX employees to contribute their input will create an environment that promotes innovation and progress. You have to know what the customer wants before you can give it to them. There is no simple formula for innovative success. This hinders effective communication and weakens the potential for progress.

Customer Experience 67

Customer Experience Voice of Customer Innovation Consumers 67

Second to None

JUNE 12, 2018

In fact, companies that utilize data as a tool to increase the personalization within their customer touchpoints experience a 6%-10% increase in revenue.[3] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1,2,3 [link].

Brands 72

Brands Leadership Voice of Customer Omnichannel 72

Second to None

MARCH 22, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. 1,2,3: [link].

Retail 81

Retail Leadership Voice of Customer Brands 81

CSM Magazine

DECEMBER 14, 2017

Allianz Global Assistance USA has been named a winner in the sixth annual Customer Experience Excellence Awards. The annual awards program, managed by Temkin Group, recognizes companies that are being innovative in their efforts to become more customer-centric.

Customer Experience 40

Customer Experience Social Media Voice of Customer Customer Centricity 40

Second to None

AUGUST 9, 2019

Treat customers like loyal friends and the relationship will be mutual. . [1-4, Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. The post Emotion as a Driver of Customer Loyalty appeared first on Second To None. 1-4, 6] [link]. [5] 5] [link]. [7]

Loyalty 83

Loyalty Touchpoint Voice of Customer Brands 83

Second to None

FEBRUARY 4, 2020

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. 1,2 [link].

Consumers 67

Consumers Hospitality Rewards Programs Retail 67

Second to None

MARCH 19, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Banking 81

Banking Customer Centricity Voice of Customer Brands 81

Second to None

FEBRUARY 13, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Retail 79

Retail Voice of Customer Brands Sales 79

Second to None

SEPTEMBER 7, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Brands 63

Brands Social Media Retail Voice of Customer 63

Second to None

SEPTEMBER 27, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. 1] [link]. [2]

Retail 69

Retail Measurement Brands Omnichannel 69

Second to None

JULY 10, 2018

Finding a vendor that has documented success working in your industry early on can help your team gain a competitive advantage and foster consistently excellent relationships with customers across your new locations. [1] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Brands 63

Brands Competitive Advantage Document Voice of Customer 63

Second to None

JULY 26, 2018

The same way that your organization strives to provide service throughout the customer journey, so too should the vendors that your organization partners with. It is common for vendors to offer programs like mystery shopping or voice of customer survey collection at a relatively low rate, but like in any industry, you get what you pay for.

Insights 54

Insights Voice of Customer Brands Customer Centricity 54

Second to None

OCTOBER 16, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. 1,2,3 [link].

Customer Engagement 67

Customer Engagement Engagement Retail Voice of Customer 67

Second to None

OCTOBER 5, 2018

Ensure that you are retaining happy online customers by installing live chat representatives onto your digital website. [1] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1] [link]. [2]

Voice of Customer 59

Voice of Customer Retail Brands Consumers 59

Second to None

SEPTEMBER 11, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. 1,2 [link].

Retail 59

Retail Brands Omnichannel Touchpoint 59

Second to None

FEBRUARY 4, 2020

A brand will be unable to find success without satisfied customers, which become much easier to obtain with highly engaged and satisfied employees. [1] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1] [link]. [2] 2] [link]. [3] 3] [link].

Customer Satisfaction 74

Customer Satisfaction Leadership Touchpoint Customer Centricity 74

Second to None

AUGUST 26, 2019

Additionally, it allows for the consolidation of customer data. Failure to Innovate and Not Designed for Change. Creating your program with the ability to evolve towards innovation will ultimately separate your brand from the rest. The objective is to execute the most change in the fewest possible moves. [5] 2,3] [link].

Innovation 72

Innovation Metrics Measurement ROI 72

Second to None

FEBRUARY 22, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Voice of Customer 72

Voice of Customer Brands Leadership Customer Centricity 72

Second to None

MARCH 29, 2019

Good customer experience is highly valuable, but seldom awarded the financial support that it deserves due to its seemingly ambiguous returns. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1,2] [link]. [3]

ROI 86

ROI Measurement Net Promoter Score Effort Score 86

Second to None

FEBRUARY 4, 2020

Use these kinds of mystery shopping programs to unlock, uncover, and deliver an industry-leading Customer Experience. . Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. Our solutions are developed on the basis of solid research and statistical science.

Healthcare 75

Healthcare Brands Customer Centricity Voice of Customer 75

Second to None

FEBRUARY 8, 2018

Whether your customers have found you online, walked in to one of your locations or have placed an order on the phone, your employees should strive to end each interaction the same way, with a satisfied customer itching to come back and bring their friends and family to your brand.

Omnichannel 63

Omnichannel Customer Experience Voice of Customer Social Media 63

Second to None

JUNE 14, 2018

Adding the NPS question into your survey platform and making the appropriate conclusions from the data collected can serve as a foundational difference to your brands Customer Experience, and overall growth potential. [1] Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

NPS 66

NPS Brands Net Promoter Score Voice of Customer 66

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. They found that their customers especially, really liked chat. Nate: Thanks everybody.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Second to None

FEBRUARY 20, 2018

However, brands that do manage to relay their message effectively and exceed customer expectations across every channel, all while providing a vast pool of high-quality products, will undoubtedly be the winners when the game clock strikes zero. Our solutions are developed on the basis of solid research and statistical science.

Net Promoter Score 69

Net Promoter Score Voice of Customer Brands Advertising 69

Second to None

SEPTEMBER 18, 2018

Typically, customers will call these helplines to resolve a specific issue and it is vital that your team is striving to reduce as much effort when completing these requests. An organization’s Customer Effort Score (CES) is a metric that is used to measure the customer support effectiveness within these interactions.

Call Center 48

Call Center Net Promoter Score Voice of Customer Touchpoint 48

Second to None

JULY 17, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Customer Centricity 67

Customer Centricity Voice of Customer Brands Consulting 67