How to Improve Your Customer Satisfaction Score (CSAT) Score
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AUGUST 14, 2019
Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI). The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. In other words, when expectations change, so will the perceived quality and perceived value.
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