West Monroe

APRIL 27, 2022

What’s more, these buyers have increasingly high expectations: Recent Salesforce research found that 72% of today’s B2B buyers expect a similar experience on a B2B site as they receive on a consumer website. An effective e-commerce channel provides the foundation for doing so.

E Commerce 52

E Commerce E-support Multi-Channel B2B 52

ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. Building an e-commerce site is just the first step of a successful e-commerce journey. The best customer service is invisible.

E Commerce 82

E Commerce Blog Social Media User Experience 82

Magellan Solutions

AUGUST 29, 2021

It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. It is especially effective when used in visual e-commerce. BPO Manila Philippines was in adapting UGC to boost E-commerce brand. Using major events and holidays to gain exposure.

E Commerce 52

E Commerce Brands Multi-Channel Fashion 52

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

Alida

JULY 14, 2017

The PC giant long ago decided to sell through partners and retail channels too, but today some established brands are opting to experiment with their own direct-to-consumer (DTC) models. According to Nielsen, 90 percent of consumers would rather buy directly from a brand if they could. They have good reason. Just do it….directly.

E Commerce 147

E Commerce Consumers Apparel Retail 147

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. Overall, the report is optimistic.

2024 60

2024 E Commerce Article Customer Service 60

Win the Customer

MAY 15, 2018

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales. Appealing to Online Shoppers.

E Commerce 110

E Commerce Retail Consumers Sales 110

InMoment XI

JANUARY 16, 2024

Operational Efficiency and Resource Optimization Contact center AI solutions streamline operational workflows by automating repetitive and time-consuming tasks. Improved customer satisfaction not only fosters loyalty but can also lead to positive word-of-mouth, attracting new customers to the brand.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

CSM Magazine

SEPTEMBER 14, 2023

The research, Experience & Loyalty Insights: A Research-Based Review, is a collaboration between Conduent and Execs In The Know. The good news for Retail/e-Commerce brands is that 62% of their customers think their customer care needs and expectations are generally being met, versus 35% of consumers across all industries.

Consumers 59

Consumers E Commerce Multi-Channel E-support 59

Kustomer

APRIL 14, 2021

With most businesses closing their storefronts (at least temporarily) or minimizing capacity during the global pandemic, consumers were forced to shift their shopping online. In fact, according to Shopify, a whopping 84% of consumers shopped online during the global pandemic, and 48.8% Creating a Unified and Effortless Experience.

Retail 105

Retail Consumers E-support E Commerce 105

CSM Magazine

MARCH 15, 2023

Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry. Despite many documented market and economic challenges, many brands continue to invest heavily in e-commerce marketing. trillion by the end of this year, with e-commerce making up 22.3%

E Commerce 52

E Commerce Customer Retention Brands Retail 52

CSM Magazine

JANUARY 30, 2024

As consumers, we are not merely transactional entities; we are individuals seeking experiences that resonate with us. Recognizing the pivotal role customer service plays in this quest is the first step towards a more rewarding consumer journey. They take the time to understand your unique needs, preferences, and history with them.

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

SurveySparrow

APRIL 28, 2023

As a business owner or marketer, it’s essential to understand the psychology behind consumer buying behavior. Understanding consumer behavior is crucial for businesses to create effective marketing strategies that appeal to potential customers and lead to increased sales.

Consumers 52

Consumers E Commerce Advertising Social Media 52

Alida

OCTOBER 27, 2017

Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View. consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View.

Retail 154

Retail E Commerce E-support Entertainment 154

Happy or Not

NOVEMBER 9, 2023

The landscape is evolving with shifting consumer demand and the continued growth of e-commerce sales. One notable trend is the impact of social commerce on consumer demand. 5 predictions for the 2024 holiday season The holiday season is a pivotal time for businesses and consumers alike.

2024 36

2024 Retail E Commerce Social Media 36

Optimove

JULY 23, 2020

That April study focused specifically on consumers’ behavioral patterns at the start of the coronavirus outbreak and went well into the first wave. E-commerce Customers. Discount Affinity & Brand Loyalty. Discount Affinity & Brand Loyalty. So, here we go. The migration Exodus to online shopping.

Consumers 98

Consumers E Commerce 2019 Fashion 98

Optimove

JUNE 1, 2023

The (modern) Customer Journey In today’s dynamic e-commerce landscape, understanding the customer journey has become more critical than ever. But what is the journey of a customer in e-commerce? Gone are the days of linear, straightforward paths to purchase.

Customer Journey 98

Customer Journey E Commerce E-support Marketing 98

CSM Magazine

MAY 6, 2024

Online popup builders have become effective tools for creating interesting and dynamic experiences that increase user engagement, conversions, and brand loyalty. Privy Privy is a user-friendly popup builder for e-commerce firms, shops, and online stores.

E Commerce 52

E Commerce User Experience Advertising ROI 52

Kustomer

APRIL 25, 2022

More so than ever before, consumers are invested in making conscious purchase decisions, thoroughly researching the product, and receiving above and beyond customer service. In fact, among surveyed consumers, Kustomer found that 79% believe customer service is extremely important in deciding where to shop.

E Commerce 98

E Commerce E-support Net Promoter Score Sports 98

CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain.

E Commerce 97

E Commerce 2021 E-support Contact Center 97

GetFeedback

SEPTEMBER 27, 2018

They’re building seamless, unforgettable customer experiences that consumers feel every time they walk into a store or open the app. Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. E-commerce.

Retail 170

Retail E Commerce Customer Experience Touchpoint 170

CSM Magazine

AUGUST 4, 2022

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands. Online retail has grown, with e-commerce spending in the U.S. Generational Differences in Shopping Preferences.

Consumers 59

Consumers Retail E Commerce Customer Satisfaction 59

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? by Matt Bertram.

Article 65

Article 2023 E Commerce Customer Service 65

CSM Magazine

AUGUST 21, 2020

Between March and April of this year, the e-commerce industry has experienced a decade worth of growth. As consumers continue to take their business online, content marketing has never been more important. Successful content marketing engages consumers, enticing them to read or watch more.

Connections 52

Connections Consumers E Commerce Marketing 52

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. That’s what your loyalty program should do. – Shep Hyken. It’s all just a part of consumer demand, and customers still demand the in-store experience.

Customer Centricity 74

Customer Centricity Loyalty E Commerce Loyalty Programs 74

LoyaltyPlus

MARCH 10, 2021

The COVID-19 pandemic has revolutionised business operations the world over, and forever changed the way markets engage with customers and how consumers deal with brands. Online research shows that one of the fundamental changes to the business environment resulting from the pandemic has been the surge in e-commerce and use of digital tools.

Loyalty 52

Loyalty E Commerce E-support Retail 52

ShepHyken

AUGUST 31, 2023

When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible. And the higher your customer satisfaction, the more sales, positive reviews, and loyalty you’ll receive. They write about how improving customer journeys increases business growth. But don’t worry.

Customer Journey 129

Customer Journey Customer Journey Mapping Net Promoter Score E Commerce 129

InteractionMetrics

JUNE 19, 2023

An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. A killer product alone is never sufficient to retain customers, and studies have found that up to 86 percent of consumers will stop shopping with a company due to just two poor customer experiences. [i]

Loyalty 52

Loyalty Net Promoter Score Touchpoint E Commerce 52

Happy or Not

OCTOBER 24, 2023

2024 promises to be an exciting year filled with new opportunities and challenges as retailers are expected to continue adapting to changing consumer behaviors, focusing on enhancing the customer experience. Companies will employ various marketing strategies to attract more consumers and drive demand for their products and services.

2024 36

2024 Retail E Commerce Multi-Channel 36

Hero Digital

OCTOBER 10, 2018

The direct-to-consumer (DTC) model isn’t entirely new, but in recent years we’ve seen an increasing number of companies like Glossier, Away and The Honest Company that skip the intermediate step of retail to land their products on customers’ doorsteps. In 2017, DTC sales increased by 34% and represented 13% of all e-commerce sales.

Retail 40

Retail E Commerce Consumers Brands 40

ShepHyken

DECEMBER 17, 2021

When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending. This is on top of their usual tough competition against retail and e-commerce conglomerates like Walmart and Amazon. . Offer Competitive Discounts.

E Commerce 78

E Commerce E-support Insurance 2021 78

ShepHyken

SEPTEMBER 15, 2020

The COVID-19 pandemic resulted in a massive shift in both business and consumer buying preferences and habits. Many companies were unprepared to make the shift to e-commerce, self-service and other digital channels. Consumers (in both B2B and B2C) expect to be able to turn to sales reps for information and answers.

E Commerce 124

E Commerce E-support Omnichannel B2C 124

LoyaltyPlus

NOVEMBER 19, 2020

Loyalty programmes are crucial as businesses cater to the needs of a new kind of shopper, one who is quite prepared to explore new channels, more specifically, digital. Experts also advise businesses, as they attempt to take advantage of the consumer rush, to implement loyalty programmes – and relevant marketing strategies – timeously.

Retail 52

Retail Loyalty E Commerce 2020 52

Alida

APRIL 19, 2017

E-commerce and the undeniable dominance of Amazon is one obvious answer, but as a recent Atlantic article points out, the full story is more complex than that. Others, like Lids Sports Group and Sally Beauty , are re-examining their loyalty programs to lure back customers to their shops. Source: Business Insider ).

Retail 173

Retail E Commerce Sports Fashion 173

CSM Magazine

JANUARY 17, 2023

E-commerce will be fuelled by a digital first strategy. Having a digital first strategy will remain top of most agendas and we can expect to see a boom in e-commerce as a result. Two important examples as we enter a challenging year for consumers. E-Commerce payments. About the Author . IVR Payments.

2023 52

2023 E Commerce E-support 2030 52

Playvox

NOVEMBER 2, 2021

The more consumers embrace the hybrid shopping experience — during the holiday season and beyond — the more they’ll expect options like these as they interact with every part of a brand. That’s likely a big reason that e-commerce in the U.S. Lagging Loyalty. Social Sales. Sign up for our newsletter.

Contact Center 73

Contact Center E Commerce E-support 2021 73

BirdEye

NOVEMBER 20, 2023

ReferralCandy Tailored for e-commerce businesses, ReferralCandy automates the referral process for online stores by smoothly integrating with all the major platforms. It offers features like visual marketing tools and loyalty program integration to enhance the customer experience.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62