One Millimeter Mindset

MAY 23, 2019

Lead a more employee- and customer-focused workforce. Then, evaluate the human capital value of creating a storytelling culture on based on professionally diverse and inclusive employee and customer experiences, success and retention. Liberate yourself from toxic professional stories. Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

Comm100

DECEMBER 19, 2017

Some of the business objectives you can use include customer retention, customer satisfaction, product purchases, purchase volume, purchase frequency, products returned, the number of dissatisfied customers and revenue. Identifying gaps in the customer experience. Conducting internal workshops.

Customer Experience 116

Customer Experience Download Workshop Metrics 116

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

OCTOBER 4, 2018

When we are not curious about whether an issue impacting customers is, in fact, being addressed, we are irresponsible. So, why not let customer-focused questions move us one millimeter outside our departmental confines and comfort levels? How often does the customer finally alert us to a compromised relationship?

Workshop 71

Workshop Customers Events Culture 71

Education Services Group

JULY 5, 2022

So, why is true Customer Success so difficult to achieve in practice? As Kristi Faltorusso, CCO at ClientSuccess put it, change starts with culture , and there needs to be accountability across the business with customer-focused KPIs. Humanity is a key aspect of Customer Success in this way.

2022 52

2022 Customer Success Culture Customer Centricity 52

ShepHyken

MAY 22, 2023

To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. These perceptions are symptoms of culture problems — and in a competitive market, leaders can’t afford to deliver mediocrity to clients.

2023 13

2023 Article Customer Service Loyalty Programs 13

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Often, employees are unable to have each other’s – and your customers’ – backs.

Culture 63

Culture Workshop Leadership Download 63

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeremy Watkin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

One Millimeter Mindset

FEBRUARY 25, 2019

Yet, continuously reinforcing this people value dynamic continuously seems to fall through corporate cultural cracks, doesn’t it? Instead of wondering “what just happened” when customers are lost, why not capture the people-process-outcomes value equation that retains customers? You know that. I know that too.

Customer Focused 74

Customer Focused Workshop Communication Download 74

Storyminers

JULY 6, 2020

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeremy Watkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe.

2022 10

2022 Customer Service Social Media Customer Centricity 10

One Millimeter Mindset

FEBRUARY 14, 2019

In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Ultimately, enduring and profitable customer-focused outcomes are the result of everyone getting to the finish line. Because they have each other’s backs.

Workshop 13

Workshop Customer Retention 2019 Leadership 13