Culture Government Measurement Return on Investment 
InMoment XI
JULY 4, 2022
And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 2022 is being branded as “ The Year of the Squeeze.
West Monroe
OCTOBER 11, 2023
In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.
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West Monroe
OCTOBER 11, 2023
In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. How to invest in Customer Experience. You have to then assign budgets, resources to develop processes, systems and overall cultural changes to actually make it happen. That’s how you prioritize.).
Russel Lolacher
JANUARY 4, 2021
How do you prepare your organization’s culture to fully embrace digital transformation? I was honoured to speak on a panel at the Public Sector Network event Virtual Digital Government Road Show: Turning Policy into Practical Delivery to talk about that very subject. How do you measure your progress in changing culture?
BlueOcean
MARCH 30, 2018
The program will dictate how frequently the company and supplier meet for business reviews (I recommend quarterly; annually at the very least) and will set the stage for expectations and governance. Cultural Alignment. Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible.
West Monroe
JANUARY 30, 2019
A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment. Create a CX Governance. Stay agile with a flexible governance framework.
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