article thumbnail

Apr 15 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

article thumbnail

Mar 03 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Creating Customer Personas: Solutions to 4 Common Challenges

Experience Investigators by 360Connext

A customer persona helps humanize the customer to the point you might refer to them by a fictional name. Personas are often used in marketing and sales efforts, and those names apply to those types of personas. We develop personas for specific activities around customer experience management. Let me know.

article thumbnail

Improving B2B Customer Experience: Is It More Personal Than B2C?

Experience Investigators by 360Connext

There might be a deployment team, an onboarding specialist, an account manager, a customer success team and a compliance officer thrown in for good measure. So c onsider the customer experience design from Company X’s perspective. How can we let the right customers know about our brand?

B2C 137
article thumbnail

CX Experts We Love

Wootric

Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. He has had a rewarding career as both a thought and people leader.

article thumbnail

Mar 11 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, Washington, United States Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

article thumbnail

How We Design, Build and Run the Future

PK

Our brand has evolved over that time, but our belief in the power of two important themes has not: Great design and strong tech. . Great design and strong tech come together at the intersection of multiple disciplines : design , research, development, engineering, marketing, analytics and more.