Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Dennis Snow Follow @DennisSnow.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Customer Guru

AUGUST 21, 2018

Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

CSM Magazine

JUNE 25, 2019

The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction. For more information, visit us at www.voicefoundry.com.

Contact Center 40

Contact Center Connections Feedback Measurement 40

Kayako

FEBRUARY 28, 2019

In addition to core values, it’s important to define and communicate your mission, vision, purpose, and brand promise, which is the expectations you set with your customers about the benefits they can expect to receive when experiencing your brand – at every touchpoint. Employee experience. Customer understanding.

Customer Experience 48

Customer Experience Government Competitive Advantage Employee Experience 48

ClearAction

DECEMBER 11, 2018

Hootsuite takes a holistic view of “brand experience” by applying customer-centric research and thinking to each phase of the end-to-end customer experience and employee experience journey maps — for use by all groups within Marketing and beyond. It also relies on the company’s fulfillment of their needs.

Customer Experience 71

Customer Experience Customer Journey Mapping Customer Centricity Customer Journey 71

SurveySparrow

SEPTEMBER 20, 2021

Uses: Experience management software has so many uses. They can include customer experience (CX), employee experience (EX), product experience (PX), reputation management, and more. While most tools specialize in one business area, some platforms can manage the experience for multiple areas.

2021 52

2021 Management Multi-Channel Omnichannel 52

BirdEye

MAY 30, 2023

Employee productivity and satisfaction High levels of employee productivity and satisfaction are the secret sauce for longevity. Companies with happy employees experience less absenteeism, less turnover, and fewer safety incidents. FAQs about competitive benchmarking What are competitive benchmarking examples?

Social Media 98

Social Media Metrics Advertising Measurement 98

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn: [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Qualtrics

MARCH 19, 2020

As you think about making changes to your XM efforts (including Customer Experience, Employee Experience, Product Experience, and Brand Experience), here are some principles to keep in mind: Show humanity. Hopefully this post provides you some guidance. Five Principles For Making Changes To Your XM Program.

Airlines 56

Airlines Metrics Healthcare Feedback 56

Retently

MARCH 26, 2024

Users highly value its straightforward setup and responsive customer support, allowing businesses to quickly deploy surveys and integrate insights into their operations without a steep learning curve. AskNicely Dashboard Description: AskNicely’s offerings range from basic to advanced customer experience management tools.

2024 78

2024 Multi-Channel NPS Feedback 78

ClearAction

JANUARY 20, 2020

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. Here are 20 wishes for superior customer experience management in the 2020s: 1) Redefine Customer Experience.

2020 120

2020 Customer Experience Definition Metrics 120

SmartKarrot

SEPTEMBER 8, 2021

When you put your customer at the heart of everything, you tend to understand a customer better, delve into their surveys and data, personas, and route through their journey mapping. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.

Books 11

Books Customer Experience Social Media Customers 11

ClearAction

JANUARY 20, 2020

2020s Customer Value: 20 Wishes Lynn Hunsaker. 2020s customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. Here are 20 wishes for superior customer experience management in the 2020s: 1) Redefine Customer Experience.

Definition 90

Definition Metrics Customers Customer Experience Management 90

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training. Nick Mehta.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training. Nick Mehta.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

JANUARY 15, 2021

When it comes to the customer experience organizational structure, CX must be practiced in different ways and capacities by the following departments: Marketing Sales Product Management Customer Service Customer Success. You must be able to analyze the usage pattern of your product by your customers.

Customer Experience 11

Customer Experience Touchpoint 2021 Sales 11

SmartKarrot

OCTOBER 12, 2021

IT leaders – The technology experts oversee the back-end processes and systems for the smooth customer journey flow. Leaders from marketing, sales, customer service, and customer success departments – The ones who can provide valuable insights and address touchpoint enhancements.

Customer Experience 10

Customer Experience Customer Journey Government Presentation 10